Anthony Okoro Email & Phone Number

Lagos, Nigeria

Nigeria

1. Led critical project status and design review meetings, ensuring precise follow - ups withdevelopers to meet stringent project deadlines and deliverables.2. Provided advanced technical support to production systems, swiftly resolving intricateissues within the digital platform, bolstering client satisfaction and loyalty.3. Collaborated closely with cross-functional teams, including the development team, QA,and product management, to identify and prioritize recurring customer issues, leading to asubstantial reduction in product-related issue reports and enhancing overall customersatisfaction.4. Planned, coordinated, and executed comprehensive regression testing strategies followingeach deployment, verifying the stability and performance of new builds and fixes beforerelease to production.5. Maintained up-to-date and detailed documentation of system configurations, settings, andoperational procedures, ensuring accessibility and accuracy for effective troubleshootingand knowledge sharing.6. Developed comprehensive troubleshooting guides and FAQs, reducing the time spent onrepetitive support inquiries.

Job Summary:Business Support Activities. I collaborate with a cross-functional team (internal and external stakeholders) to understand user requirements, communicate transparently to meet 98% of deadlines, and understand/investigate feedback (complaints/issues) to deliver the best solutions for the Go-To-Market Business strategy of the company.I collaborate with application developers and software engineers and I am heavily involved in;- Training and support of staff in using applications(PAN NIGERIA).- Analysis and diagnosis of application errors.- Problem resolution in both the long and short term.- Design and development of existing and new applications.- UAT testing and implementation of new applications.

Ikeja, Lagos State, Nigeria

1. Supported end-user on Enterprise Resource Planning Software; MS Dynamic AX (Vendor Account creation modules, Customer Account creation module, and Purchase Order and requisition redirection module for Top Managements approval). 2. Collaborated frequently with the head office in INDIA and central office in DUBAI to implement organization policies.3. Provided remote support to field sales members around the country and to IT staffs in other business regions in Africa (Ghana and Kenya).4. Managed IT infrastructure, users' accounts (profiles) and resolve password issues (Microsoft office 365 accounts), CCTV, network bandwidth, and seamless connectivity between all the company factories.5. Supported the roll-out of new applications, guide and train users on the use of various software and equipment.6. Performed daily system monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, and most importantly, verify completion of scheduled backups.7. Collaborated with and manage vendors to ensure the completion of scheduled jobs.

Lagos, Nigeria

1. Provided IT technical support for Windows based desktops, and laptops including troubleshooting software, hardware, firmware, and licensing issues.2. Managed Active Directory. (Responsible for creating user accounts, granting privileges, disabling and enabling accounts, file, and folder sharing for users). Provided technical support and issue resolution to users via remote assistance platforms.3. Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.4. Support for the business on Microsoft Dynamics Navision5. Conducted routine backup using Microsoft Veeam Backup. 6. Performed electrical safety checks on workstations to prevent electric shocks, burns, and fire outbreaks thereby ensuring a conducive work environment.

Fct, Abuja.

1. Provided IT technical support for Windows based desktops, and laptops including troubleshooting software, hardware, firmware, and licensing issues.2. Managed Active Directory. (Responsible for creating user accounts, granted privileges, disabling and enabling accounts, file and folder sharing for users).3. Collaborated with other interns on projects to meet program requirements and demonstrate skills development.4. Responsible for client training.5. Provided technical guidance to interns and new hires.

Professional Certificate, Project Management

• Foundations of Project Management (Completed) • Project Initiation: Starting a Successful Project (In-View) • Project Planning: Putting.

Bachelor'S Degree, Computer Science