Anthony Okoro Email and Phone Number
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An experienced Technical/Application Support Engineer adept at thriving in dynamic environments where each day presents new challenges and opportunities to make a meaningful impact.With a robust technical background and a commitment to delivering exceptional support, I specialize in diagnosing and resolving complex issues to ensure seamless operations and achieve high levels of customer satisfaction.Key Strengths:- Technical Proficiency: I've had the opportunity to work with & understand various monitoring software applications, I effectively troubleshoot and resolve issues across diverse platforms. From analyzing log files to debugging code, I leverage my technical skills to identify root causes and implement robust solutions.- Troubleshooting & Resolution: Demonstrated ability to promptly identify and resolve network and system issues, minimizing downtime and ensuring uninterrupted operations for clients.- Collaborative Team Player: I firmly believe in the power of teamwork, I actively engage with cross-functional teams, including developers, QA engineers, and project managers. By leveraging our collective strengths, I contribute my expertise to drive continuous improvement and optimize processes, ultimately achieving shared goals.- Client-Centric Approach: My dedication to delivering exceptional customer service propels me to exceed expectations in meeting client needs. Prioritizing active communication and attentive listening, I collaborate closely with clients to address challenges promptly and effectively. By nurturing strong client relationships, I cultivate trust and loyalty while ensuring their success with our products and services.Let's Connect:I am enthusiastic about leveraging my skills and experience to drive innovation and deliver value to clients. Whether you're seeking a dependable support engineer or exploring opportunities for collaboration, I am eager to connect and discuss how I can contribute to your team's success. Please feel free to reach out via Linkedin messaging or email: okorotonii@gmail.com
Uba Group
View- Website:
- ubagroup.com
- Employees:
- 16723
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Team Lead, Digital Banking Application Support - Internet Banking ServicesUba GroupLagos, Nigeria
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Technical Support EngineerUba Group Oct 2022 - PresentNigeria1. Led critical project status and design review meetings, ensuring precise follow - ups withdevelopers to meet stringent project deadlines and deliverables.2. Provided advanced technical support to production systems, swiftly resolving intricateissues within the digital platform, bolstering client satisfaction and loyalty.3. Collaborated closely with cross-functional teams, including the development team, QA,and product management, to identify and prioritize recurring customer issues, leading to asubstantial reduction in product-related issue reports and enhancing overall customersatisfaction.4. Planned, coordinated, and executed comprehensive regression testing strategies followingeach deployment, verifying the stability and performance of new builds and fixes beforerelease to production.5. Maintained up-to-date and detailed documentation of system configurations, settings, andoperational procedures, ensuring accessibility and accuracy for effective troubleshootingand knowledge sharing.6. Developed comprehensive troubleshooting guides and FAQs, reducing the time spent onrepetitive support inquiries.
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Application Support EngineerGodrej Group Jul 2021 - Sep 2022Job Summary:Business Support Activities. I collaborate with a cross-functional team (internal and external stakeholders) to understand user requirements, communicate transparently to meet 98% of deadlines, and understand/investigate feedback (complaints/issues) to deliver the best solutions for the Go-To-Market Business strategy of the company.I collaborate with application developers and software engineers and I am heavily involved in;- Training and support of staff in using applications(PAN NIGERIA).- Analysis and diagnosis of application errors.- Problem resolution in both the long and short term.- Design and development of existing and new applications.- UAT testing and implementation of new applications. -
System AdministratorGodrej Group Jul 2019 - Jun 2021Ikeja, Lagos State, Nigeria1. Supported end-user on Enterprise Resource Planning Software; MS Dynamic AX (Vendor Account creation modules, Customer Account creation module, and Purchase Order and requisition redirection module for Top Managements approval). 2. Collaborated frequently with the head office in INDIA and central office in DUBAI to implement organization policies.3. Provided remote support to field sales members around the country and to IT staffs in other business regions in Africa (Ghana and Kenya).4. Managed IT infrastructure, users' accounts (profiles) and resolve password issues (Microsoft office 365 accounts), CCTV, network bandwidth, and seamless connectivity between all the company factories.5. Supported the roll-out of new applications, guide and train users on the use of various software and equipment.6. Performed daily system monitoring, verify the integrity and availability of all hardware, server resources, systems, and key processes, and most importantly, verify completion of scheduled backups.7. Collaborated with and manage vendors to ensure the completion of scheduled jobs.
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Systems Support OfficerMay & Baker Nig.Plc, Lagos Nov 2018 - Jul 2019Lagos, Nigeria1. Provided IT technical support for Windows based desktops, and laptops including troubleshooting software, hardware, firmware, and licensing issues.2. Managed Active Directory. (Responsible for creating user accounts, granting privileges, disabling and enabling accounts, file, and folder sharing for users). Provided technical support and issue resolution to users via remote assistance platforms.3. Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.4. Support for the business on Microsoft Dynamics Navision5. Conducted routine backup using Microsoft Veeam Backup. 6. Performed electrical safety checks on workstations to prevent electric shocks, burns, and fire outbreaks thereby ensuring a conducive work environment. -
It SupportNigeria Custom Service Jun 2015 - May 2016Fct, Abuja.1. Provided IT technical support for Windows based desktops, and laptops including troubleshooting software, hardware, firmware, and licensing issues.2. Managed Active Directory. (Responsible for creating user accounts, granted privileges, disabling and enabling accounts, file and folder sharing for users).3. Collaborated with other interns on projects to meet program requirements and demonstrate skills development.4. Responsible for client training.5. Provided technical guidance to interns and new hires.
Anthony Okoro Education Details
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Project Management -
Computer Science
Frequently Asked Questions about Anthony Okoro
What company does Anthony Okoro work for?
Anthony Okoro works for Uba Group
What is Anthony Okoro's role at the current company?
Anthony Okoro's current role is Team Lead, Digital Banking Application Support - Internet Banking Services.
What is Anthony Okoro's email address?
Anthony Okoro's email address is ok****@****ail.com
What schools did Anthony Okoro attend?
Anthony Okoro attended Google Pour Les Pros, Nnamdi Azikiwe University.
Who are Anthony Okoro's colleagues?
Anthony Okoro's colleagues are Mensah Godwin, Adebowale Olajide, Afuye T., David Fundanga, Adunni Olajide, Adelakun Shadiat, Adeyeye Adejumoke.
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