Anthony Olmstead Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

California, United States

• Manage multiple customer projects and ensure all deliverables are completed• Mitigate project risks while escalating issues to appropriate parties• Define and coordinate implementation project scope and key deliverables• Manage project budget and track time of team• Update stakeholders on progress/challenges to maintain transparency and forward progress• Coordinate with cross functional teams to deliver against defined timelines• Monitor and assist with Salesforce case resolution• Develop and foster long term relationships with customers

Chicago, Illinois

• Implement mid to large-market clients• Research and review benefit plan documentation• Perform system gap analysis and identification• Travel on-site to clients for sales hand-off and initial project kick-off• Lead client facing deep-dive requirement gathering discussions• Create, manage, and maintain system requirement documentation• Consult client on best practices/alternative administration methods• Maintain a professional working relationship with client contacts• Coordinate and manage entire internal/external system testing effort• Perform defect identification and resolution, with root cause analysis• Document special processes and support transition to ongoing• Support training ongoing and service center• Monitor and assist with Salesforce case resolution• Ongoing support to meet contractual service level agreements• Participate in both internal and external project debrief• Identify opportunities to improve internal process and templates

Virtual

• Managed end to end system analysis, development, and testing• Developed and deployed blueprints for current iteration work• Reviewed and supported client requests and escalation management• Participated in Iteration life cycle and deployment governance• Assisted in creating standard operating procedures• Participated in risk identification and mitigation• Supported HRIS specification gathering (Workday/ADP/SAP/etc.)• Supported vendor interface specification gathering (outbound files/SSO)• Coordinated with workstream owners to convert in client data from prior admin• Understood relational database and system software interactions• Created intermediate to advanced SQL queries• Audited system configuration, participant demographics, and election data• Partnered with offshore colleagues and excelled at "building bridges"• Managed, coordinated, coached and developed team members • Successfully worked 100% remotely with 25% client travel

Virtual

• Manage direct reports• Create project blueprints• Allocate resources to specific tasks• Monitor overall project timeline• Consult client• Coached direct reports on tools and processes • Oversee system testing with internal and external clients

Lincolnshire, Illinois

• Updated and maintained client requirements per analysis specifications.• Performed advanced analysis for configuration and testing of system components.• Created iteration specific test plans for test execution of system related software.• Assisted in deployment/migration of new system updates to production environment.• Inspected and developed solutions for high level system issues.• Wrote advanced SQL queries.• Coordinated, trained, and reviewed work of Setup Configuration Analysts.

Lincolnshire, Illinois

• Performed intermediate analysis for configuration and testing of system.• Setup and configured the database to analysis specifications.• Executed test plans for testing of internal and external applications.• Customized personalized communication statements (PCS).• Tailored online web based application to requirements.• Identified, inspected, and documented system errors and defects.• Modified and ran batch jobs.• Managed and updated personal information.• Created intermediate SQL queries.• Championed the automation of a redundant SQL process.• Earned rare achievement, in my role, of AWP and a laptop.

Elmhurst, Illinois

• Manipulated delimited files. • Created basic SQL queries.• Troubleshoot technical/syntactical errors. • Utilized standard batch processing flows.• Automated redundancies in processes.

Master Of Science, Network Security, 3.5 Gpa

Bachelor Of Science, Operations And Information Management

Activities and Societies: Association of Information Technology Professionals (AITP), Spring 2006 – Winter 2009 APICS - Association.