- Developed business models and strategies, resulting in a 17% revenue increase from 2018 to 2019.- Redeveloped and improved the online booking functionality resulting in 25% more bookings from 2018 to 2019.- Built communication channels between 3 sites, creating a cooperative, cohesive working environment.- Created platforms to encourage collective problem solving, thus improving employer/employee relationships.- Produced a manager’s training program to develop and engage junior employees, resulting in a higher employee engagement level and a lower staff turnover.

- Successfully opened a new site, and significantly improved the reputation left by the previous owners. The site received an 4.9 star average review rating during my tenure. - Surpassed opening 6 month revenue targets by 25% and continued to grow by 15% year on year.- Helped create a popular pop up kitchen brand, Bap & Pickle, as a temporary solution to serve food.- Contacted suppliers and brands to organise successful drinks events for customers which helped establish our identity within the area.- Achieved a staff wage percentage 5% lower than my set target, significantly improving the site’s bottom line.