Anthony Ou Email & Phone Number

Level 6, 2-10 Wentworth Street, Parramatta Nsw 2150

- Provide technical support for Student Administration Learning Management (SALM) suite of applications: EBS: Central, OnTrack+, Synergy and School Edge. - Diagnose, resolve and/or log faults associated with hardware and software utilised by school based and corporate Department of Education staff via automated call logging systems to the appropriate second level support group for investigation or vendor repair.- Check for application and network related outages and escalating to the second level Networks Support team for investigation and resolution.- Assist with issues logging into DoE Intranet, sending or receiving staff email and technical issues related to DoE applications such as Oasis, Employee Self Service, School Based Student Reporting, Planning, Literacy and Numeracy, Enrolment Registration Number, Educational Management Utility and Access Management Utility.- Train staff on DoE applications such as Access Management Utility, Enrolment Registration Number, using Universal Desktop Management to remotely to connect to and assist in troubleshooting. - Utilise Messaging and Directories application to investigate issues with Active Directory, increase mailbox quota where applicable, create email distribution lists. Provision and modify Corporate shared mailboxes for staff on Central Domain.- Manage Department Other Identities System guest DoE user accounts.

Rooty Hill High School

- Checked DER-NSW hardware and associated equipment delivered to schools and itemised all components to ensure contract compliance by the vendor. - Logged non functioning DER-NSW hardware and associated equipment for referral to the vendor for repairs.- Monitiored the delivery of returned DER-NSW hardware and associated equipment and ensured it was tracked into the system.- Issued and replaced DER-NSW hardware and associated equipment and entered the changes into a data base on equipment transfers to ensure all items were tracked and accountable.- Updated the database on DER-NSW hardware and associated equipment transfers relating to students to another school.- Inspected and replaced faulty laptops, batteries and other DER-NSW hardware and associated equipment and recorded the changes that spares are readily available- Checked reported faults, solved minor operating problems and referred significant issues to the Computer Support Officer for action.- Confirmed the correct functioning of computer wireless operations (WAPs and controllers).

Pennant Hills

- Installed and configured ADSL, Cable / Cable Wifi and Dial-Up modems.- Provided technical support for Internet connection, browsing, speed and drop-out issues for ADSL, Cable, Dial-up BigPond customers- Troubleshooted Email issues for MS Outlook, Outlook Express, Windows Mail and BigPond Webmail.- Provided applications support for BigPond Security products: BigPond Anti-Virus, Anti-Spyware, Firewall, Content Filtering and Privacy, AD-Blocker, Pop Up Blocker, and Spam Filter.- Assisted BigPond Broadband billing customers with account related inquiries, billing and payment issues, credit-transfers and managed plan changes.

Bachelor'S Degree, Information Technology

Education record