1. Leadl IT NOC and Helpdesk team；2. Monitor IT Network、System、Server&Application status for bl.com；3. Provide Tie1 support respndes to Shanghai office 500 end users a；4. Deploy and Maintain monitor system（Cacti、Nagios、Whatsup etc）for 1000 servers of US and 200 servers of China；5.Troubleshotting server、application&network by monitor system、DRAC、VM Center&Netflow；6. Monitor network issue for Global Newegg.com 7. Monitor website(PC H5 APP) healthy stauts by Bonree&NetworkBench;8. Analyse error data from Bonree or NetworkBench，make report to R&D for root cause；9. Contact and assist with IT supplier include of CDN、third Part Monitor Plant、Network、IDC;10. Document IT SOP,push and endorce IT SLA;11. Manage AD/Exchange/VOIP/VPN system;12. Deploy and Maintain for CDN Policy;13. Deploy and Maintain for DNS;14.. Responsible for IT asset;15. Assit with IS team for assess the security risks on the network and IT system,and provide the solution to mitigate the risks;

1. Lead Global IT NOC and Shanghai Helpdesk team；2. Monitor IT Network、System、Server&Application status for Global Newegg；3. Provide Tie1 support respndes to Shanghai office 400 end users and warehouse；4. Deploy and Maintain monitor system（Cacti、Nagios、Whatsup etc）for 1000 servers of US and 200 servers of China；5.Troubleshotting server、application&network by monitor system、DRAC、VM Center&Netflow；6. Monitor network issue for Global Newegg.com 7. Monitor website healthy stauts by Gomez&NetworkBench for Newegg8. Analyse error data from Gomez or NetworkBench，make report to R&D for root cause；9. Contact and assist with IT supplier include of CDN、third Part Monitor Plant、Network、IDC;10. Document IT SOP,push and endorce IT SLA;11. Responsible for Helpdesk position out of US work time;12. Responsible for IT asset;13. Assit with IS team for assess the security risks on the network and IT system,and provide the solution to mitigate the risks;

Responsible for Internal network management and make up；Responsible for DC/File Share/Application Server management; Responsible for network security audit and make report；Responsible for Internal IT assets management and communication with provider；Assist to handle desktop case with Helpdesk Engineer.

Responsible for Server Room management for Line1&2；Responsible for Communication System and Network Project coordinate；Provide to Daily Report。