Production Manager
Current• Partnered with leadership to understand and execute HR strategies, focusing on talent acquisition, retention, and development.• Served as Backup Director of Operations, overseeing the entire operational execution of the PHX Site.• Provided oversight and ensured team cohesion across all shifts, fostering a unified and productive work environment.• Coached and mentored supervisors and staff across multiple shifts, enhancing their understanding of operational functions and leadership… Show more • Partnered with leadership to understand and execute HR strategies, focusing on talent acquisition, retention, and development.• Served as Backup Director of Operations, overseeing the entire operational execution of the PHX Site.• Provided oversight and ensured team cohesion across all shifts, fostering a unified and productive work environment.• Coached and mentored supervisors and staff across multiple shifts, enhancing their understanding of operational functions and leadership skills.• Developed and managed comprehensive reports, such as the Late Mail Floor Tracker, to monitor job status and ensure SLA compliance.• Implemented real-time tracking and reporting mechanisms to preemptively address potential SLA breaches, ensuring operational excellence.• Directed daily operations, including production metrics, reprints, job closures, and coordination of logistics such as PSI and USPS pickups.• Streamlined communication and operations through effective shift pass-downs and prioritization of critical jobs, ensuring seamless transitions and continuity.• Established and maintained effective communication channels, including weekly or monthly meetings with front office personnel and supervisors, ensuring alignment on operational goals and initiatives. Show less