• Supervised a re-implementation of ServiceMax (a Salesforce platform application) for capturing install base information, field service reports, and contract manufacturer repair and failure analysis findings:a. Automated data input using VBA to realize time savings of 20 hrs/wkb. Gathered the user requirements and translated to functional specs for IT to implement. Negotiated change requests during UAT c. Provide reports to management on observed MTBF, top issues, etc.• Initiate BOM changes for design improvements, such as more robust components• Review ECOs, especially for proper risk evaluation and clear material disposition• Audit both QMS and production processes, then maintain accountability in driving the findings to implemented corrective actions at suppliers• Facilitate the Material Review Board (MRB) with manufacturing and design engineers to assess and disposition nonconformances using proper risk management

• Led difficult cross-functional meetings to build consensus making line-stop and stop-ship decisions, balancing risks to revenue with risks to company integrity• Designed, installed, debugged, and maintained a system verification testbed of several hundred cable modems passing 10 Gbps upstream and 140 Gbps downstream DOCSIS network traffic supporting customer physical and environmental qualification and FCC/NEBS regulatory compliance testing• Performed failure analysis of complex electronics and drove supplier improvements. Authored and presented customer-facing 8D-type reports• Developed procedures, implemented them side-by-side with operators at the hands-on level, and documented them thoroughly to ensure long term adherence• Provided customer-facing onsite support to resolve issues and restore confidence

• Audited quality processes and maintained accountability in implementing findings for contract manufacturers and suppliers in Canada, SE Asia, and the United States• Brought the failure analysis no defect found rate in the cable routing space from one of the highest to one of the lowest at the company

• Generated weekly reports of DOA and RMA trends for entire mid-range space• Automated report generated in Business Objects saving 16 hours of labor per week• Calculated predicted MTBFs for PCBAs per Telcordia SR-332

• Implemented statistical process control (SPC) and wrote out-of-control action plans• Used analysis of measurement results to develop wire bonder accuracy test

Introduction to Computer Programming for Scientists and Engineers (using MATLAB)