• Completed Bachelor of Science in Computer Science and Information Systems, accompanied by over a year of experience as an IT Support Technician.• Actively pursuing opportunities in Software Engineering or IT Support roles to apply and expand my expertise in Computer Science.•Quick learner who is willing to take on new challenges and is great at thinking outside the box.Relevant Course Work:Calculus I, II, Discrete Mathematics, Java & Python Programming, Data Structures and Algorithms I, II, Computer Organization and Architecture, Artificial Intelligence, Software & Security Engineering, Web Application Engineering, Cyber Security & Information Assurance.Skills:• Great Knowledge in JAVA implementation.• Proficient in coding, database design, and UML diagramming.• Knowledge of object-oriented languages.• Proficient in Microsoft Office versions from 2007 to 365.• Skilled in diagnosing issues across Windows XP, 7, 8, 8.1, and 10, as well as Mac OS platforms.• Capable in Mac and PC hardware assembly, installation, upgrades, and maintenance.• Adept at troubleshooting web browsers like Google Chrome, Mozilla Firefox, Safari, & Internet Explorer.• Familiar with media players such as VLC & Windows Media Player.• Demonstrated ability in customer service, encompassing face-to-face, remote, and VPN-based troubleshooting.• Experienced working within large corporate environments.• Proficient in executive-level customer service.• Moderate familiarity with Active Directory utilization.Technical Qualifications:• Languages: Java, Pyton, HTML• Tools/Compiles: Eclipse, Microsoft Office• Operating Systems: Windows 2000/XP/Vista/7/8/8.1/10 & Mac OSX Sierra and High Sierra• Ticketing Systems: Ivanti, Service Now• Remote Support Tools: Teamviewer• VPN software: Cisco AnyConnect• Webmail Services: Outlook and Gmail
