As the Head of Product & Innovation at Esoft I am responsible for end to end Product Development, Product Portfolio Roadmap Management, Strategic B2B Partner Management across Global Markets including Asia, Australia & New Zealand, North America and Europe. My key metric of success in this role is the successful strategic long term evolution of the product suite across key real estate marketing verticals: Photo, Video, Floorplan and Virtualization. This includes AI and automated product development and commercilaization to drive better quality of product and lower prices for clients. My remit also includes direct management of the highly experienced and diverse Product & Innovation Department including Technical Product Management, Commercial Product Management and Product Operations teams spanning Asia and Europe.

Truvvi Lifestyle is a next-gen travel subscription service, the first of its kind in Asia Pacific that bundles access to VIP Lounge Membership as well as member only access to exclusive pricing on Accommodation, Tours, Experiences, and peace of mind travel services like Overseas Legal Representation, Flight Insurance, Tele-Med Doctor access and Private Medi-Jet service. The subscription also includes 24/7 booking support, access to a Personal Travel Agent, and VIP Concierge Service to help provide support to members globally.My role included Operational Start-Up and Proposition and Product Development of the Service across Asia Pacific as well as ongoing management of APAC Operations, Product Management, and Customer Experience for Travel & Lifestyle Product Subscription Services. My remit includes Customer Acquisition, Retention, Cross-Sell, Compliance and Regulatory Operations, as well as Customer and Sales Agent Support. This remit includes direct management of Product Management, Product Operations, Customer Support and Compliance teams. Truvvi Lifestyle brand and service is owned and operated in Asia Pacific by ACN Pacific PTY LTD

As the Head of Product, Partnerships, & Customer Excellence at ACN Pacific I am responsible for end to end Partnership Development, Product Portfolio Roadmap Development, Customer Acquisition, Retention and Cross-Sell, Compliance and Regulatory Operations, as well as Customer and Sales Agent Support. This remit includes direct management of Product Management, Product Operations, Customer Support and Compliance teams.My commercial accountability includes overall performance of the Asia Pacific Product Portfolio including but not limited to: Product Margin, Revenue, Cost Management, and Roadmap Development. The ACN Product Portfolio includes management of Products & Services across the Asia Pacific region and includes a combination of both 'In-House' and 'Agency' products for both Consumer and Business segments. The Product portfolio consists of both traditional Utility and SaaS products including: Mobile & Broadband Telecommunications, Business Grade VOIP services, Payment Processing (Eftpos & Point of Sale solutions), Energy including Electricity, Gas & Solar, Home Security & Personal Security, Home Automation & Surveillance, Home & Building Insurance, as well as Travel and Travel Club Membership (Truvvi Lifestyle) product lines.

'Its Insured' is an up and coming player in the Insurance Industry with a point to prove and a customer-centric approach to providing the best possible value to customers across all Australian Insurance verticals.My responsibilities include providing strategic direction on Key Acquisition, Retention and Cross-Sell marketing activity, along with overall Digital & Social Media implementation.

Within the Home Product Marketing Team my responsibilities included:• Development and execution of customer acquisition initiatives• Strategic development of Home Product portfolio briefs• Tactical pricing and promotion development and execution• Customer retention and lifecycle proposition development• Go-to-Market launch of new Home Products• Product portfolio roadmap development

Within the NBN Propositions Team my responsibilities included:• Tactical Sales Promotion Development & Execution• Product Pricing & Proposition Review• Competitor Analysis• Local Area Marketing Campaign Planning & Execution• Sales Event Management• Online Content Marketing

Within the Wholesale Product Team my responsibilities included:• Device, Product, and Rate Plan Lifecycle Management.• National Broadband Network Strategy & Product Development• Mobile & Broadband Product Portfolio Review and Roadmap Planning• Wholesale International Roaming Product Re-Development• Mobile, Fixed & Digital Product Market Pricing and Competition Analysis

Within the Retail Sales Team my responsibilities included:• Vendor Contract Negotiation• Workforce Management Analysis & Optimisation • Change Management & Process Design• Learning & Development - Training Design • IT System Solution Design

Within the Device and Product Strategy Team my responsibilities included:• Vendor Contract Negotiation • Product Forecasting and Stock Analysis • Commercial Relationship Management • Product Range Product Lifecycle Management. • Coordination of LTE/4G Device Launch

April 2008 to March 2010 - Various Roles• Revenue – Finance (August 2010 – September 2010)• Accounts Payable (October 2009 – March 2010)• Human Resources / Recruitment (May 2009 – September 2009)• Operations Management - Administration (November 2008 – March 2009) • Fleet Acquisition - Operational Support (April 2008 – November 2008)