• Demonstrate expertise in identifying and assessing customer needs regarding SkyMiles Award accounts and purchases.• Addressed, owned, and resolved customer issues at an efficient rate of 200%, ensuring customer satisfaction and loyalty.• Develop and deliver innovative solutions to challenging problems regarding customer SkyMiles accounts for issues such as fraud protection:o Ensure accounts are in good standing with Elite Partners, explain all benefits of our Skymiles Program for all membership tiers. o Assist customers manually with issues regarding an existing reservation or upcoming reservation. o Continue to establish trust with American Express venders and Customers through our Skymiles American Express Credit Card program.• Achieved yearly product sales of $500,000 or more, leading the entire department in sales production.• Engage and communicate effectively with a globally diverse group of customers and colleagues throughout daily activities.• Educate customers on utilizing a broad range of software and application programs offered by Delta; inform customers of, and assist passengers on how to utilize the Fly Delta App, gather feedback to escalate to our IT department as well as help passengers through Delta.com through the new Chat Social Media chat functions.• Emphasize the most applicable features of products to highlight how they can address and resolve customer problems.• Answer questions about the products utilizing robust knowledge and understanding of the full line of products and services.• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Review customer feedback, identify areas in need of improvement, and implement measures to enhance performance.

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive salesBuild the bond between consumer and brand by providing superior service and adapting brand stories to the retail settingMaintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessaryServe as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniquesAssist Leads, Senior Associates, and Managers in training entry level associatesAssist with loss prevention efforts by providing proactive customer serviceOne or more years of customer service and/or retail experience preferredDemonstrable passion for the Nike brandAble to perform basic math functions, including addition, subtraction, multiplication and divisionAble to effectively communicate in verbal and written English (or other relevant language)Able to accomplish multiple tasks in a fast-paced environmentAble to work effectively with others in a team-oriented environment and provide excellent customer service

• Provided the highest level of customer service while welcoming customers to the store and utilizing active listening skills to determine customer wants or needs. • Recommended clothing options based on customer desires and offer other selections to increase additional sales.• Forged positive customer relations by relating to them in a professional and respectful manner, thus increasing repeat business. • Produced substantial sales for commission-based compensation and realized sales of more than $100k in less than six months.