Anthony Parsons Email and Phone Number

Main objective of role was to look after both customers and staff whilst providing a large range of services covering managed services contracts, servers and network installations, wired & wireless networks, web site design and hosting.Looking after over 70 customers the role was to perform multiple network and infrastructure upgrade projects particularly Office 365 migration and hosted cloud solutions. Main duties includedMicrosoft deployment of server products, Office 365, Exchange 2016/2013, Remote Desktop Services, Server 2012 R2, SQL etc.3rd Line IT Support Engineer Role Overview & Responsibilities:Technical pre sales and primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.Technical Skills:> Experience with Server 2012 R2/2008, Exchange 2016/13/10, Office 365, Remote Desktop Services, Hyper-V, Active Directory, SBS 20011/2008.> Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc. > IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.> Experience in backup solutions, bare metal restores and disaster recovery.> A working knowledge of PowerShell.

Part of a fast-paced, entrepreneurial team responsible for delivering world class data transport solutions spanning multiple business domains and integrating with a variety of data providers. providing proof of concept to deliver against the existing and future needs of our customers. Responsibilities include:• I have a solid grasp of the complex technical landscape and partner needs.• Maintaining dependency plan between planned sprints across engineering, infrastructure, and third parties• Breaking down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines• Organising and facilitating daily stand-ups and retrospectives at the end of each sprint, and creates an environment in which the team is continuously learning from the past• Using my technical acumen to provide design alternatives, ask probing questions, support team in technical issue resolution

3rd line Infrastructure/Server support (Contractor)Dealing with all 3rd line support enquiries on over 2000 UsersProviding highest level technical support for incident escalation and problem resolutionImproving resilience and reliability of the infrastructure and systems whilst conducting proactive maintenance and monitoringAD, DFS, DNS, WINS and DHCP Troubleshooting & management on Windows server 2003 & 2008Installing and rebuilding Physical and Virtual Servers using VMware and Hyper-VAssisting in new technology research, selection, implementation and supportOwning and resolving escalations, incidents and service requests using the chosen service management toolDeveloping and maintaining Standard Operating Procedures; ensuring they are followed and updatedWorking closely with the Support Team to affect a seamless business as usual process and technical resolutionCoaching and mentoring junior or new members of the teamLocal and remote support of all hardware including groups, users, workstations, e-mail accounts, distribution lists, printers, access control groups, rights etc.Supporting key business applications and all other standard and bespoke applications Adhering to IT Change Management processesDeveloping positive and influencing relationships within all levels of the business