Anthony Pendon Email & Phone Number

Alberta, Canada

Calgary, Canada Area

• Support Queue Manager – Responsible for monitoring the team support queue and delegating workflow tasks and incident support tickets to the Data Security Operations team• Provide identity access management support through Azure Active Directory, On-Premises Active Directory and Microsoft Exchange environments• Provide Access Management and Governance reporting and analysis for Regulatory compliance for SCADA systems and other controlled business applications using Active Directory and Identity management tools.

Toronto, Canada Area

Winndows Server Administration and maintenance. VMWare + VDI Administration. Cisco Network administration and maintenance.

Responsible for maintaining and administrating all systems, hardware, peripherals and networking in the warehouse to ensure uptime for all employees in the warehouse for all critical business processes.

Supported and maintained multiple enterprise environments containing a wide array of technologiesMonitored multiple environments on a daily basis by performing daily health checks and applying security patches in a timely manner throughout the environmentProvided clients with level 3 support within the determined Service Level AgreementsDiscovered and recommended changes to the environments to resolve issues and to increase productivity and efficiency of serviceAuthored Change Requests and proposals to be handled through the Change Management and Change Approval Board (CAB) processesReviewed and authored Statements Of Work (SOW) for new opportunities and clients

Recommended troubleshooting steps and solutions for various networking related issues including: router/switch problems and failures, TCP/IP, computer hardware (network cards/wireless cards/USB adapters), Local Area Networks, multimedia and surveillance hardware (IP surveillance cameras/web based cameras/print servers/multimedia streaming hardware) and VPN supportSupported US, Canadian and International residential and business customers with an average call time of 12-15 minutes. Created call log and updated client database on a regular basisMember of special project team assigned to provide support for Kyocera EVDO routers and all Kyocera related callsCoached new trainees via phone on call control and troubleshooting steps