Anthony Phillips Email & Phone Number

Rochester, GB

IT & Business Consultancy, Transformation & Implementation ServicesProviding bespoke and tailored Consultancy, Transformation and Implementation services to my clients.Visit my LinkedIn Company Page and Website @ https://avanaservices-group.com/ to find out more

Riyadh 6121, Alnakheel District, SA

• Lead role in the design & delivery of a shared service centre operating model designed to deliver to internal and external customers.
• Built a sustainable Service Management Strategy Roadmap for 12 months while constantly delivering to it.
• Defined & built a Service Management Framework allowing for greater control & transparency, including the introduction of core capabilities like Request, Incident, Change, Risk and Governance & Compliance.
• Lead on the redesign of business processes allowing for them to be delivered, tracked, and reported against.
• Redeveloped the reporting strategy to track, measure & improve overall operational delivery.
• Coached and uplifted the existing service management and functional teams to achieve improved service performance.

Reading, England, GB

• Reporting to the Director of Service Delivery, within the largest roofing and waterproofing company outside North America, covering Europe, Asia, Pacific, and Africa
• Identified a gap and wrote a proposal, with a presentation, to create a new tower with 4 functions in the organisation to cover Service Performance, Budget Control, Vendor Management, and Risk & Control, and the.
• Also sought to consolidate and streamline a disjointed governance framework and build capacity
• Managing a team of 4 Managers, with responsibility for each of the 4 functions, and overseeing their performance
• Overall responsibility for and ownership of the global IT operational budget, and successfully streamlined the budget process and implemented savings
• Project management responsibility for work arising from a recent security audit, to expand third party scope to support more countries, and to deliver a cloud-based tool to replace a legacy deployment tool

Reading, England, GB

• Responsible for the delivery of support for all live services encompassing Infrastructure, Workplace Services – End User Computing, Service Management and Vendor Management
• Lead the team to successfully enabling our business to work remotely during global pandemic
• Streamlined our VPN solution from 15 different solutions into 1, thus creating savings
• Successfully transitioned from one incumbent key supplier to a new supplier for our core IT Services, and successfully delivered the project within 3 months

Reading, England, GB

• Delivered strategic roadmap to ensure IT services are delivered with Customer Satisfaction being our number one driver
• Implemented a dedicated BMI ServiceNow instance along with redefined processes
• Built new Customer Service Management (CSM) Capability, which integrated itself into the business to provide a single point of contact for business reporting and business feedback into IT

Reading, England, GB

• Built a new IT Operating Model with a primary focus on the Service Delivery function
• Rolled out ServiceNow across all of BMI, encompassing 44 countries and 23 languages
• Rolled out the Global IT Service Desk in English, French, German & Polish
• Embedded a new capability of Service Transition to ensure better handover from Solution Delivery to Service Delivery
• Orchestrated the transition of Infrastructure, Applications and BI support to 3 strategic offshore support partners

Bromley, Kent, GB

• Defined and implemented BAU Transformation Roadmap for both IT Change Management and Release Management teams
• Lead the transition of the Change Function from third Party supplied Remedy to in-house ServiceNow
• Defined the set of requirements for the process and procedure documentation to be delivered by third party supplier in readiness for transformed functions to run more effectively once onboarded to ServiceNow
• Supported the wider Service Delivery transformation including the Service Desk migration

Leuven, BE

• Implemented a new IT Operating Model to enable the IT organisation to leverage existing capabilities, work smarter, eliminate duplication, and reduce cost
• Delivered alignment in key ITIL processes execution and reporting across the new organisation creating single ways of working to drive operational alignment and efficiencies
• Implemented an aligned Crisis Management Standard Operating Practice across the new organisation to allow for a consistent execution of Crisis Management resulting in more effective resolution and reporting

Woking, Surrey, GB

• Defined, built, and implemented new IT Operating Model for divested breweries of Peroni, Grolsch and Meantime (PGM)
• Implemented a new Service Management Toolset (ServiceNow) into new PGM organisation with zero impact on end user experience and Service Desk performance
• Delivered circa $5m worth of savings within the Europe Application Landscape with the archiving of multiple SAP/ERP systems
• Transitioned 30+ Service Delivery resources and associated services from local in market teams across Europe to the Global Service Delivery team
• Reduced Total Cost of Ownership (TCO) of Europe application Landscape by 25% with the decommission of duplicated applications and systems, saving costs of $15m on annual TCO with the removal of 250+ applications

Woking, Surrey, GB

• Created the long-term strategy for Service Transition, including Organisational Design changes and process improvements
• Transformed the Service Transition function through process improvement and reporting across both IS and Business Services
• Lead the transition of Business Services support into the IS Service Delivery Operating model thus bringing consistency of support to end users through delivering a BPO model
• Delivered a single IT Change Process, resulting in globally dispersed change teams executing processes consistently and predictably, thus increasing efficiency

London, UK, GB

Carmarthen, Swansea, Lampeter, Wales, GB

Johannesburg, Gauteng, ZA

Singapore, Singapore, SG

New York, NY, US