Anthony Phillips Email and Phone Number
Anthony Phillips work email
- Valid
- Valid
- Valid
- Valid
Anthony Phillips personal email
Anthony Phillips phone numbers
As an IT & Business Services Transformation Consultant, I leverage my 25+ years of experience to design and deliver innovative and impactful solutions that enhance the performance and efficiency of IT & business services across an organization. My core competencies include digital transformation, business services globalisation, operating model design, service management operating models, IT & business process design and redesign and reporting strategy. I have successfully implemented IT & Business operating model transformations, built sustainable service management roadmaps, defined and built service management frameworks, and redeveloped reporting strategies to track, measure, and improve overall operational delivery. In addition, I have excellent stakeholder management, negotiation, and business partnering skills, which enable me to establish and cultivate strong relationships with internal and external customers, effectively negotiate costs and scope of work, and align the digital strategy with the business vision. I also have a proven track record of leading and coaching high-performing teams, empowering them to deliver outstanding results and achieve their career goals. My mission is to enable my clients to achieve its strategic objectives and visions by transforming its IT & business services and creating value for its stakeholders. I am passionate about using my analytical skills to drive data-driven decision making and innovation. I am always eager to learn new skills, technologies, and best practices that can help me deliver better solutions and outcomes.
-
Director And FounderAvana Services GroupRochester, Gb
-
Director And FounderAvana Services Group Apr 2021 - PresentIT & Business Consultancy, Transformation & Implementation ServicesProviding bespoke and tailored Consultancy, Transformation and Implementation services to my clients.Visit my LinkedIn Company Page and Website @ https://avanaservices-group.com/ to find out more -
Global Business Services Transformation ConsultantPublic Investment Fund (Pif) May 2022 - Jun 2024Riyadh 6121, Alnakheel District, Sa• Lead role in the design & delivery of a shared service centre operating model designed to deliver to internal and external customers.• Built a sustainable Service Management Strategy Roadmap for 12 months while constantly delivering to it.• Defined & built a Service Management Framework allowing for greater control & transparency, including the introduction of core capabilities like Request, Incident, Change, Risk and Governance & Compliance.• Lead on the redesign of business processes allowing for them to be delivered, tracked, and reported against.• Redeveloped the reporting strategy to track, measure & improve overall operational delivery.• Coached and uplifted the existing service management and functional teams to achieve improved service performance.• Lead the delivery of a CSM ServiceNow implementation within a record 12 weeks -
Head Of It Governance And PerformanceBmi Group (Roofing & Waterproofing) Sep 2020 - Apr 2022Reading, England, Gb• Reporting to the Director of Service Delivery, within the largest roofing and waterproofing company outside North America, covering Europe, Asia, Pacific, and Africa• Identified a gap and wrote a proposal, with a presentation, to create a new tower with 4 functions in the organisation to cover Service Performance, Budget Control, Vendor Management, and Risk & Control, and the structure to underpin it• Also sought to consolidate and streamline a disjointed governance framework and build capacity• Managing a team of 4 Managers, with responsibility for each of the 4 functions, and overseeing their performance• Overall responsibility for and ownership of the global IT operational budget, and successfully streamlined the budget process and implemented savings• Project management responsibility for work arising from a recent security audit, to expand third party scope to support more countries, and to deliver a cloud-based tool to replace a legacy deployment tool• Working with third parties and strategic partners such as Infosys, ITC, and AT&T, at very senior level• Attending meetings with third parties, conducting monthly service reviews and quarterly business reviews• Attending bi-weekly service performance meetings to ensure all parties globally are delivering what users require• Providing advice to colleagues on IT functions and issues across the organisation• Successfully transitioned from Cognizant to ITC within 3 months, and ran the onboarding of ITC• Initiated a partnership with KPMG to help deliver internal IT audits on governance and internal processes, and delivered 2 successful audits -
Director It Service Delivery (Interim)Bmi Group (Roofing & Waterproofing) Nov 2019 - Aug 2020Reading, England, Gb• Responsible for the delivery of support for all live services encompassing Infrastructure, Workplace Services – End User Computing, Service Management and Vendor Management• Lead the team to successfully enabling our business to work remotely during global pandemic• Streamlined our VPN solution from 15 different solutions into 1, thus creating savings• Successfully transitioned from one incumbent key supplier to a new supplier for our core IT Services, and successfully delivered the project within 3 months
-
Head Of It Service ManagementBmi Group (Roofing & Waterproofing) Mar 2019 - Nov 2019Reading, England, Gb• Delivered strategic roadmap to ensure IT services are delivered with Customer Satisfaction being our number one driver• Implemented a dedicated BMI ServiceNow instance along with redefined processes • Built new Customer Service Management (CSM) Capability, which integrated itself into the business to provide a single point of contact for business reporting and business feedback into IT
-
Senior It Transformation Lead (Interim)Bmi Group (Roofing & Waterproofing) Jun 2018 - Feb 2019Reading, England, Gb• Built a new IT Operating Model with a primary focus on the Service Delivery function• Rolled out ServiceNow across all of BMI, encompassing 44 countries and 23 languages• Rolled out the Global IT Service Desk in English, French, German & Polish• Embedded a new capability of Service Transition to ensure better handover from Solution Delivery to Service Delivery• Orchestrated the transition of Infrastructure, Applications and BI support to 3 strategic offshore support partners
-
Founder Of Contract Match: A Niche It Placement ServiceContract Match Jul 2017 - Jun 2018
-
Senior Service Delivery Manager & Transformation Lead (Interim)Direct Line Group Sep 2017 - Apr 2018Bromley, Kent, Gb• Defined and implemented BAU Transformation Roadmap for both IT Change Management and Release Management teams• Lead the transition of the Change Function from third Party supplied Remedy to in-house ServiceNow• Defined the set of requirements for the process and procedure documentation to be delivered by third party supplier in readiness for transformed functions to run more effectively once onboarded to ServiceNow• Supported the wider Service Delivery transformation including the Service Desk migration -
Global Integration And Transformation Manager (Interim)Anheuser-Busch Inbev Oct 2016 - Sep 2017Leuven, Be• Implemented a new IT Operating Model to enable the IT organisation to leverage existing capabilities, work smarter, eliminate duplication, and reduce cost• Delivered alignment in key ITIL processes execution and reporting across the new organisation creating single ways of working to drive operational alignment and efficiencies• Implemented an aligned Crisis Management Standard Operating Practice across the new organisation to allow for a consistent execution of Crisis Management resulting in more effective resolution and reporting -
Transformation Programme ManagerSabmiller Jul 2014 - Sep 2016Woking, Surrey, Gb• Defined, built, and implemented new IT Operating Model for divested breweries of Peroni, Grolsch and Meantime (PGM)• Implemented a new Service Management Toolset (ServiceNow) into new PGM organisation with zero impact on end user experience and Service Desk performance• Delivered circa $5m worth of savings within the Europe Application Landscape with the archiving of multiple SAP/ERP systems• Transitioned 30+ Service Delivery resources and associated services from local in market teams across Europe to the Global Service Delivery team• Reduced Total Cost of Ownership (TCO) of Europe application Landscape by 25% with the decommission of duplicated applications and systems, saving costs of $15m on annual TCO with the removal of 250+ applications -
Global Service Delivery ManagerSabmiller Jun 2013 - Jun 2014Woking, Surrey, Gb• Created the long-term strategy for Service Transition, including Organisational Design changes and process improvements• Transformed the Service Transition function through process improvement and reporting across both IS and Business Services• Lead the transition of Business Services support into the IS Service Delivery Operating model thus bringing consistency of support to end users through delivering a BPO model• Delivered a single IT Change Process, resulting in globally dispersed change teams executing processes consistently and predictably, thus increasing efficiency
-
Service Delivery ManagerSportingbet Feb 2012 - May 2013
-
Project Manager - Solvency (Interim)Lloyds Banking Group Sep 2011 - Feb 2012London, Uk, Gb -
It Project Manager - Application Integration & Implementation (Interim)University Of Wales Trinity Saint David Jan 2011 - Jul 2011Carmarthen, Swansea, Lampeter, Wales, Gb -
Service Delivery ManagerStandard Bank Apr 2010 - Jan 2011Johannesburg , Gauteng, Za -
Application Support ManagerTrafigura Sep 2009 - Apr 2010Singapore, Singapore, Sg -
Global Application Support & Service Delivery ManagerMorgan Stanley Jul 1997 - Jun 2009New York, Ny, Us
Anthony Phillips Skills
Anthony Phillips Education Details
-
University Of BathStatistics
Frequently Asked Questions about Anthony Phillips
What company does Anthony Phillips work for?
Anthony Phillips works for Avana Services Group
What is Anthony Phillips's role at the current company?
Anthony Phillips's current role is Director and Founder.
What is Anthony Phillips's email address?
Anthony Phillips's email address is an****@****oup.com
What is Anthony Phillips's direct phone number?
Anthony Phillips's direct phone number is (800) 960*****
What schools did Anthony Phillips attend?
Anthony Phillips attended University Of Bath.
What skills is Anthony Phillips known for?
Anthony Phillips has skills like It Service Management, Itil, Change Management, Service Delivery, Business Analysis, Management, Prince2, Project Delivery, Sdlc, It Strategy, Service Management, Stakeholder Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial