Communicating with clients to understand their needs and explain product value.Building relationships with clients based on trust and respect.Collaborating with internal departments to facilitate client need fulfillment.Collecting and analyzing data to learn more about consumer behavior.Keeping accurate records pertaining to inventory and account notes.Maintaining updated knowledge of company products and services.Resolving complaints and preventing additional issues by improving processes.Identifying industry trends.Acting as a client advocate with a focus on improving the buyer experience.Develop and oversee customer retention Participate in and improve upon in-house brand promotionsLearn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade servicePerform new installs and service on dock equipment, high speed doors, sectional doors, turnstiles, automated gates, and personnel doorsInstall and service electrical and hydraulic equipment to meet manufacturer standardsFabricate brackets and mounts using welders and power toolsWeld onsite to repair docks, levelers, bumpers, rolling and sectional doors, and secure brackets to mounting postsEnsure a safe environment by monitoring the dock area and clearing debris, tools, and equipment from the job siteMaintain a service truck, ensuring it is clean and in good working conditionThoroughly document all work performed and make recommendations for repairs