Lead a team of Credential Trainers, Super Users and Project Team Members in building and delivering the training for Admissions, Discharge, Transfer and Registration portion of the Epic electronic medical records software to end users of Henry Ford Health System through three outpatient and four inpatient implementations. Managed two Master Training Environment builds.Multifunctional Collaboration/Coordination•Led the preparation, progress and the implementation of a Master Training Build Schedule that reduced build time by more than 25% and was the first Epic customer to have the MST facility structure built prior to the start of MST environment build.Strategic Planning/Tactical Execution•Recommended and developed the training environment strategy with Project Manager and Tech team based on project deadlines for the Master Training Environment that provided 100% of uninterrupted service for more than 100,000 hours of training and 7,000 classes.Project Management•Lead Mitosis consolidation of more than 14,000 duplicate patients, and worked with Instructional Designers to ensure understanding and continuity of classroom training.•Ensured file structure and naming conventions for training environment, test patients are followed.•Provided recommendations for environment optimization techniques and situational learning.•Lead efforts to document and transition processes necessary for ongoing environment management.•Interviewed and hired more than 40 Credentialed Trainers for all Go-Lives.•Responsible for developing and maintaining all ADT/Prelude training material for trainers, super-users and end-users

Responsible for the deployment of a web based payment transaction management software solution to 42 site locations and more than 500 users.Continuous Process Improvement/Metrics• Reduced customer wait time by more than 600% through process improvement and implementation of web based payment transaction software. Maximizing Financial Performance / ROI• Eliminated 100% of employee theft through fully traceable and accountable software.• Increased accuracy of daily balance reports by more than 30% through the implementation of individual workstations and standardized processes.

Technical Publication & Training delivers solutions that reduce organizations operating costs through improved labor efficiency, reduced job safety related injuries, and decreased unwanted downtime.We have the capability to implement a six phase program which includes; the design, development and delivery of metric driven training; process, safety & maintenance visuals and a Learning Management System. Servicing Ford, GM, Chrysler, Paccar and all Tier 1 suppliers.

Startup safety solutions company specializing in helping organizations meet OSHA compliance through "Best Practice" solutions and products. Servicing many manufacturers including Pratt & Whitney, Tropicana, Ball Metal Beverage, General Mills and all major automotive manufacturers. Maximizing Financial Performance / ROI• $3.5 million Line of Credit secured (largest in company history) by collaborating with CEO and Accounting Department to develop and present comprehensive financial package.• Eliminated all invoices past 45 days through documentation review and leading development and implementation of new accounting/sales processes.Strategic Planning /Tactical Execution• Coordinated development of marketing strategy that increased sales 17% by diversifying customer base from 100% automotive to 60% non-automotive.Continuous Process Improvement/Metrics• Improved efficiency 35% and increased profit 22% by coordinating implementation of corporate-wide ISO 9001 continuous improvement program. Integrating Technology & Business Solutions• Reduced customer cost 60% by directing development of software solution that achieved single-source vendor recognition.• Guided company-wide development of ERP software system that increased efficiency of company’s two largest departments 31% and 43% respectively.Product Innovation /Solutions Marketing• Directed development of SaaS "cloud computing" software program that increased sales 11% while reducing customer cost more than 59%, and received Compliance Magazine’s "Best in Class Software" award.• Awarded Compliance Magazine’s "Best in Class Signage" by leading development of industry first OSHA Voluntary Protection Program visual plant-floor program that generated 8% sales increase.Contract Negotiations & Delivery• Increased corporate blanket vendor code line items by 21 and increased revenue by 17% through leveraging high customer satisfaction (97%).

O/E designs and develops customized training, performance improvement programs and converts existing programs to different forms of delivery including web-based, instructor-led, multimedia kiosk, and mobile.Managed three training coordinators focused on identifying, developing, and implementing training programs and technology systems to improve customer operational efficiencies and streamline processes.• Maximizing Financial Performance/ROI - 15,600+ labor-hours saved annually by directing implementation of application process improvements.• Multifunctional Collaboration - Collaborated with management, union executives, and IT department for implementation of software applications that produced 18% improvement in department efficiency.• Integrating Technology & Business Solutions - Delivered 13% cost reduction by recommending and implementing inventory application system.• Strategic Planning / Tactical Execution - Contributed to 15% efficiency improvement of department coordinators by articulating technology strategy to executive management.

Automation Services group is a full-service training company specializing in vocational, corporate, and continuous education training.Managed startup of newest branch location including layout, construction, and vendor selection, then led 40-member organization with accountability for daily operations and all business functions.• Contract Negotiations & Delivery - 15% monthly revenue increase realized by negotiating and delivering first long-term contract with Fortune 100 Company.• Continuous Process Improvement / Metrics - Enhanced efficiency 20% by directing development and implementation of procedures across the organization to eliminate waste and combine resources.• Maximizing Financial Performance / ROI - Developed scheduling tool implemented company-wide that achieved 29% efficiency improvement while delivering 19% cost reduction.• Multifunctional Collaboration - Spearheaded creation and revision of products and services that generated 28% sales increase.• Product Innovation / Solutions Marketing - Directed development and launch of new product that increased monthly sales 35% to become company’s #1 selling product and established presence in new market.• Team Leadership / Building / Deployment - Increased market presence by more than 33% by planning and expanding third branch facility.