Anthony Poe Email and Phone Number

*Achieve overall store sales goals and service objectives*Manage and grow commercial customer relationships/sales including DIY customers while supporting team members in executing customer action plans*Selection, hiring, development, performance management, coaching, scheduling*Ensure execution of all inventory and operational standards*Coach all team members to deliver on customer expectations and repeat business *Embrace diversity and a respectful environment for our customers and team members*Assist district/region in other functions upon request*Maintain commercial customers and maintain programs*Build and sustain a network of second source suppliers*Retain all commercial accounts weekly and/or monthly *Collaborate with Commercial account manager to continue to increase the business *Assisted team members with difficult and/or complex audit control applications to ensure correct tracking and monitoring*Meet monthly and yearly about fiscal closing deadlines as they relate to the audit control and reporting process*Work closely with team members to maintain and monitor the integrity of the audit control of all commercial accounts

*Communicate clearly and regularly with store associates, other store managers, the store support center, and multi-unit leaders to ensure that all Gamestop store initiatives are implemented according to plan *Support the visual and operational elements, to enhance the customer experience that leads to sales and store profit*Responsible for recruiting, hiring, and training of all staff on all aspects of their roles and responsibilities, including exceptional customer service*Provide timely and appropriate feedback to all store staff about daily performance, including, annual performance appraisals *Manage all in-store merchandising activity and stock levels; communicate all inventory loss, record all discrepancies and out of stock issues to District Manager and Regional Loss Prevention Manager

*Managed incoming and outgoing shipments to ensure accuracy conditions of shipment*Notified customers when service was completed and accepted payment *Kept records of business to business orders received and posted customer payments and prepared and forwarded delinquent notices

*Responsible for planning and conducting training for new and current associates*Planned sales estimates reportable to district managers*Compliant management tracking and follow up*Maintained store displays to reflect the sales for the week*Responsible for meeting company goals and guidelines for growth*Responsible for maintaining the store’s budget to help increase revenue

*Handle complicated customer inquiries*Submitted payroll reimbursements*Troubleshooting and resolving parking access discrepancies *Managed MBTA Pass Program*Maintained comprehensive details regarding all commuter options for employees*Maintained an accurate space count for garage *Worked with Billing Analyst to maintain accurate parking revenue reports *Reviewed audit reports to reconcile PeopleSoft with TPX for data integrity