January 2022 - August 2022:- Served as the leader of a team of 6 Benefits Coordinators. - Primary responsibilities included: Guiding coordinators through client implementations and open enrollments, ensuring metric expectations are met for both on-time completion and accuracy, fielding both internal and external escalation calls, and conducting biweekly 1 on 1 conversations with team members to focus on their development and well-being- 100% of team deals completed in time for clients’ first payroll with Paycom- Top overall team for validation accuracy in the department during this period (90%)-Created a new validation accuracy percentage tracking process for my team in April 2022 that was eventually implemented for the whole department in July 2022-Created pod newsletters on a weekly basis to enhance engagement across 4 teams within the same podAugust 2022 - Present- Transitioned to Team Leader of the Validation Team within the Benefits department in August of 2022- Responsible for leading a group of 8 Benefit Coordinators that audit and validate the Benefits Administration product for all clients to ensure 100% compliance and setup accuracy.- Manages and updates the internal validation process for the entire Benefits Department based on insurance guidelines and requirements, internal process improvements, and escalation prevention. This includes a biannual checklist update, hosting internal roundtables, and hosting focus groups for key stakeholders throughout the year.- Utilizes Jira Software to manage workload, analyze trends, and provide visibility into the validation process for the Benefits Department.- Led the largest validation process and checklist update, since it’s inception, in Q1 2023. Since the project’s release in March 2023, overall department accuracy has increased by 6%.

Benefits Implementation- Serve as a key client-facing member of the Paycom Implementation team for new clients.- Responsible for building and implementing the Benefits Administration product. This process includes building benefit plans, importing enrollment for those plans, and reconciling deduction amounts to ensure that my plans are calculating exactly what is currently in the client’s payroll. - Accomplish implementation goals by meeting directly with clients, brokers, and carriers to ensure that all information placed in Paycom is accurate to their standards. - Top Producer Award for the Month of April- 2021 100% Club - 52/52 deals completed in time for a client’s first payroll- Top Validation Accuracy Award: November and December 2021- Top Overall Validation Accuracy in 2021Benefit Enrollment Services- Serve as an open enrollment coordinator for both new and existing clients. This is a separate service offered where the benefits coordinator completely takes over the open enrollment process for clients.- Similar to implementation, I meet directly with clients, brokers, and carriers to ensure that the setup is accurate to their standards. - Gained a higher level of knowledge of the benefits product as this service provides an ample amount of customization for the client- Gained experience with perfecting user interface and user experience by utilizing the level of customization to my advantage.

- Managed Custom Hat Event Marketing and Logistics. This included collaboration with various schools around the country to create school-specific marketing plans and hats for each different event. This program generated $18,790 in gross revenue.- Specialized in developing expert knowledge of over 300 collegiate institution brands to help protect both Top of the World and the University’s brands.

Manager of Student Marketing & the UT Student Rewards Program- Oversaw and promoted the launch of the new UT Student Rewards App. The app gained 3,122 subscribers in the first 9 months. The launch assisted with a new student rewards attendance record for Tennessee Volleyball with 1,212 students.- Served as the Social Media Manager and Content Creator for Twitter, Instagram, Snapchat, and the semiweekly Student Rewards Email blast.Floor and Game Producer for Lady Vol Basketball- Split time as a Floor and Game Producer while managing a student intern staff of 18 students per game- Constructed the student marketing plan with a multitude of creative promotions including: Accept this Rose Night, Potato Night, and Leg Day. Accept this Rose Night led to the highest single game student attendance since 2016 with 390 students: January 10, 2019Basketball Halftime Act Coordinator- Executed and remained under a budget of $25,000 for 37 total games.- Negotiated contracts, intently scheduled performance dates, and developed relationships with a variety of nationally recognized halftime acts.Marketing Coordinator for Tennessee Softball- Created a marketing plan that resulted in finishing 7th nationally in attendance as well as an 80% increase in student attendance from the previous year.

-Marketing Coordinator for Oklahoma Men’s and Women’s Tennis. (‘16-‘18) - Accomplished the largest for Oklahoma Men's Tennis since 2010 with 650 fans in attendance: April 6, 2018- Developed the Marketing Plans and served as the PA Announcer, script-writer, and music producer for all Men's and Women's Tennis matches-Lead Student and Emcee for Oklahoma Softball (‘17-‘18)- Upgraded the Fan Experience & kept fans HYPE throughout the games with a unique in-game atmosphere - Experience working multiple NCAA and Big 12 Conference events, with primary roles in the 2017 Big 12 Men’s and Women’s Tennis Tournament, and NCAA Men’s Tennis Regionals (‘15-‘18)

-Developed knowledge on how all the different elements of a sports broadcast function.-Learned basic knowledge of the EVS replay system.

-Called various alumni of the University to persuade them to donate money to various scholarships and programs across the University of Oklahoma campus-Raised over $1600 for the University

-Responsible for managing all day-to-day licensing tasks. -Redesigned and managed the Logo Revision Process to be more extensive yet more efficient-Developed expert knowledge of the brand standards of schools that TOW is licensed with (500+ schools)-Responsible for training licensing assistants.-Major role in protecting TOW’s brand. Responsible for ensuring all photos and graphics on the company website and social media met all school’s brand standards.

-Created and developed a functioning company from scratch with multiple other students -Created a new product and sold it throughout the semester.-Served as the Director of Operations for the company-Created and oversaw the inventory management process for the company-Gained ample sales experience. Led the company in hours spent at selling events throughout the semester.-Practiced Corporate Social Responsibility by donating all of our profits to an animal shelter and also spending at least 4 hours a week volunteering at a retirement home.

-Assisted in day-to-day warehouse operations.

-Served as game day staff and helped execute promotions for the 2015 Women’s College World Series, 2015 Division 2 Softball Championship, and the 2015 State Games of Oklahoma.