And

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Performing all or some of the following duties in all roles with varying levels of responsibility:• Overseeing daily operations with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Observing technician service delivery and conducting inspections to ensure compliance of quality service standards• Trauma and crime scene cleaning• Conducting trauma scene inspections and providing recommendation for cleaning according to IICRC standards• Overseeing hoarding clean-ups and junk removal• Establishing, implementing and overseeing effective systems, processes and controls• Contributing to meeting company objectives; supporting and striving to meet assigned branch budgets• Developing and following through on action plans to achieve company goals and targets• Delivering a high standard of sales, administrative, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Maintaining a close working relationship with senior management and executives, ensuring progress at branch and organisational levels• Planning and managing team performance, skills development, talent, and culture to improve innovation, achieve efficiencies and increase competencies• Reading and interpreting technical documentation• Producing various reports, presentations, analyses, correspondence and other documentation • Analysing profit and loss statements and understanding the impact of change• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence