– Lead the development of cloud contact center solutions with partner suppliers– Led the implementation of VPN and SIP Trunking connectivity into partner data centers– Designed and implemented cloud data center(s) disaster recovery model – Trained technical community and sellers on cloud contact center– Created customer facing presentation and marketing materials– Developing international contract center strategy for Europe, Asia Pacific and Latin America

– Led Product lifecycle for Business Voice over IP services supporting 70,000 customers– Provided Product Management support for complex deals with active involvement– Provided ongoing RFP, custom project, and sales support for AT&T’s largest customers– Created customer-facing presentations and delivered to enterprise customers as needed– Positioned product with other strategic services in marketing materials for cross-selling– Headed product development expanding services into Canada and Europe– Developed marketing plan supporting new international service, including targeted Sales packages– Created and delivered training to Account and Technical Sales in the U.S., Canada, and Europe – Provided pricing support, price modeling tool maintenance and entire service rate overhaul– Provided contract management support, developed job aids and non-standard language– Authored and recorded web-based training for company training course portfolio

– Analyzed AT&T, SBC, and BellSouth Long Distance products to determine a combined roadmap– Developed exit plans considering channels, regulatory freedoms, and contract commitments– Created a migration plan for customers with discontinued products– Executed plan training outbound call centers and Direct Sales on new products and sales strategy

– Facilitated the launch and product lifecycle of business long-distance services in 12 states– Developed and delivered training and customer presentations to small business direct salespeople– Executed telemarketing, direct mail campaigns, supporting promotions adding 8,500 customers