Anthony Pullara Email & Phone Number

Livingston Nj

* Provide quality control of all inventory and items returned. * Handle returns and exchanges of defective products.* Provide superior customer service while demonstrating attention to detail, flexibility and innovation in resolving problems. * Communicate information timely, clearly and accurately to customers, venders, sales representatives and senior management. * Assist customers with all inquiries and in merchandise selection by analyzing their needs. * Recognized for delivering quality service and products and for developing loyal customers, resulting in increased sales.

Provide superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.• Assist customers with inquiries and provide all pertinent information.• Communicate information clearly and accurately to customers, venders, sales representatives and senior management.• Successfully pacify hostile or antagonistic callers and negotiate a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.• Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.• Successfully assist customers in merchandise selection by analyzing their needs.• Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales.• Handle returns and exchanges of defective products for customers.

* Communicated information clearly and accurately with customer * Answered dealer inquiries concerning warranty policies and products.* Assisted customers with inquiries and provided all pertinent information regarding warranties.* Successfully assisted customers in merchandise selection.* Quickly establish rapport with customers, vendors and new accounts.* Handled customer inquiries and complaints.* Directed inbound and outbound call activities.* Developed excellent relationships with clients and created a number of award-winning campaigns.* Accepted new customer applications by phone and assisted in general customer service duties.

* Dealt one-on-one with customers to resolve complaints.* Completed material estimates and job scheduling.* Maintained contact with various municipal services.* Completed projects on schedule.* Designed master plans and detailed work for implementation.