• Strategy Development: Formulate and execute a robust IT security strategy aligned with organizational goals and industry best practices.• Risk Assessment: Conduct regular risk assessments and vulnerability scans to identify potential security weaknesses and threats to our systems.• Security Policies and Procedures: Develop, implement, and enforce security policies, standards, and procedures to ensure compliance with regulatory requirements and industry standards.• Incident Response and Management: Develop and maintain incident response plans to effectively respond to and manage security incidents and breaches.• Security Tools and Technologies: Evaluate, select, and deploy security tools and technologies to enhance our security posture, including firewalls, intrusion detection systems, antivirus software, and encryption tools.• Security Monitoring and Detection: Implement monitoring and detection systems to continuously monitor for suspicious activity, intrusions, and security breaches.• Compliance and Auditing: Ensure compliance with relevant regulatory and industry standards through regular audits and assessments.• Vendor Management: Manage relationships with third-party security vendors and service providers to ensure the effectiveness of security solutions and services.• Team Leadership: Provide leadership, guidance, and mentorship to the IT security team, fostering a collaborative and high-performance work environment.• IT Security Strategy: Champion the adherence to security best practices and ensure cost effective/ risk-based solutions to business challenges.• Stakeholder Communication: Communicate regularly with key stakeholders, including senior management and department heads, to provide updates on IT operations, projects, and initiatives.

Managed, trained, and mentored Help Desk team, resulting in a 20% increase in customer satisfaction ratings and a 15% reduction in ticket response times• Optimized and streamlined FreshService ticketing system for asset management, workflow automation, and on/offboarding resulting in a 20% increase in performance and a 30% reduction in ticket resolution times • Supported the integration of approximately 2,000 technical assets and end-users for four business acquisitions by leveraging support tools and software, improving efficiency, and effectively addressing potential issues• Collaborated with counterparts both inside and outside of the organization to implement Microsoft Intune as the standard computer imaging and mobile device management solution for the organization, resulting in improved security and streamlined device management across the company.• Active member of chief people officer’s team who plans and organizes companywide team-building events to boost employee morale and productivity

Demonstrated success in leading successful projects and teams, introducing cutting-edge technologies, and streamlining processes to improve efficiency and lower costs.• Administered and maintained Cisco ISE by designing, implementing, and resolving issues with the Cisco Identity Services Engine (ISE) for network access control, contributing to enhanced network security and increased compliance levels• Experienced in AWS cloud, including designing and implementing scalable, high-performance, and cost-effective cloud infrastructure solutions, resulting in increased business agility and reduced it costs• Executed infrastructure clean-up and architecture at various client sites throughout the region assigned, resulting in improved network performance and increased system uptime

Supported large automate assembly lines for pharmaceutical dispensing machines to include code review, network device configuration and installation, patch management on servers and network devices, hardware, software, and SQL databases. • Diagnosed and resolved issues that occurred within the automated dispensing system through reviewing log files, the SQL database, and code written in C++ and C#• Managed servers (Windows 2008R & above) for patch management, app configuration, database querying and editing (MySQL, MARIA DB) • Configured network devices firewalls, access points, switches, and NAS to work within customer network.

Responsible for supporting over 26,000 pharmacies that are using proprietary software as an Enterprise MSP. Conducted and supported troubleshooting on all hardware within pharmacy to include Lexmark printers, Zebra printers, Image scanners, Barcode scanners, Automated Dispensing Machines, Switches, and Routers. • Applied MYSQL and Oracle TOAD to edit 26,000 plus pharmacy database systems as needed allowing corrections to be made within software • Experienced with third party software including Salesforce, Siebel ticketing system, JIRA ticketing system, and Cisco • Managed 12,000 Active Directory user accounts within pharmacy network • Troubleshooted Windows servers 2008 – 2019 and testing pharmacy networks• Deployed two projects aimed at enhancing employees' career advancement opportunities, which will be used throughout the company via SharePoint

Built and managed relationships with Radiology Physicians while securing locums tenens positions throughout the United States and outlying territories. Utilized Open-Source Intelligence to generate future leads to keep personal business model robust. • Developed leads through cold calls, social media, referrals, and other internet sourcing resources • Trained on and utilized Salesforce for CRM while using PeopleSoft for physician payroll • Exceeded all departmental metric standards, contributing to the team's achievement of maintaining the number one position among 18 teams for three consecutive months, with a total of over 800 combined work days

Served as a subject matter expert in US Army operations and personal to assist with the collection of data for both ICF and the Army Research Institute to better help soldier’s preparedness for both deploying to foreign countries and returning home.• Assessed levels of readiness through conducting individual and group interviews for focus groups established by the Army Research Institute and collecting data from these groups, which facilitated the creation of essential tools for enhancing future readiness• Exceeded all goals set forth by the Army Research Institute with above standard results allowing comprehensive data to be collected from multiple institution across the US • Helped compile and document key notes from focus groups by using audio equipment used for recording sessions, transcribing notes from both handwritten sources and audio recordings to be sent over to ICF for further analysis

Served as a member of the Team of Experts for all accounts matters including technical and billing issues related to individual accounts.• Oversaw high volume incoming calls regarding technical issues for IOS, Android, and other devices supported by T-Mobile resulting in a 98% first call resolution rate• Achieved 100% of company set metrics while maintaining a 9.8 out of 10 customer satisfaction rating• Diagnosed and/or resolved problems in response to customer reported incidents via trouble ticketing system, escalated unresolvable issues to proper departments so resolution can be achieved

The ability to adapt to changing situations and emphasizes small business management techniques. While Maintaining a positive community outlook.

Maintaining 100% EO Environment for a Company of a 163 personnel. While also maintaining constant up keep of Holidays and Cultural Traditions for all Gender, Races, Ethnicities, Religions, Sex, and Age.

Responsible for the welfare and management of eleven soldiers on a daily basis. Accountable for over 10 million dollars of equipment, never having a loss of any item.

Receive and dispense Petroleum, Oils, and Lubricants, Maintain accident free Hazmat areas, Test petroleum to make sure it is to compliance and standard, Maintain accountability of all equipment while assuring it is operational.