• Provide system administrator support on GCC High Azure environment. This includes account creation, audit log monitoring, and Azure Sentinel configuration.• Scan, manage, and secure mission systems with Ivanti Endpoint Manager.• Thoroughly troubleshoot both physical and virtual Linux and Windows systems.• Create, configure, and deploy various Docker containers on mission systems.• Implement DISA STIGs on applicable mission systems.• Create and present a cyber-tool trade study to the customer.• Prepare systems for operational use and support operational tests.• Analyze and troubleshoot system anomalies to ensure optimum performance• Maintain network and standalone servers, workstations, network access, and system documentation.• Provide desktop and laptop configuration and support.

• Implement DISA STIG (Security Technical Implementation Guides) requirements for newly built Microsoft and Linux Virtual Machines, including using DISA SCAP (Security Content Automation Protocol) tools to ensure Virtual Machines are secure.• Reviewed trouble tickets to find and resolve chronic issues, including a history of problematic Virtualized Server crashes by troubleshooting incompatibilities between McAfee and Windows Server 2008, as well as resolved workflow and false positives by training operators and maintainers with root cause analysis. • Led system administrator and hypervisor efforts to move a complete operational data center. Coordinated these efforts with multiple teams while working closely with the system architect and networking team to achieve a zero-downtime move. • Provided cyber technical support to obtain IATT/ATO approvals on a multi-classification system.• Installed, configured, and upgraded multiple ESXI hosts.• Perform routine account management by utilizing Active Directory in Windows Server 2008, 2016, and 2019 in a virtual environment.• Execute monthly security updates and patches for multiple standalone Microsoft systems and Virtual Machines that have Microsoft or Linux operating systems.• Conduct weekly preventative maintenance and inspections (PMIs) on multiple space ground systems.• Specialize in maintaining and supporting ground systems and mobile equipment for satellite communications for the Space & Missile Center (SMC) at Kirtland AFB, NM.• Apply advanced-level infrastructure knowledge using Window’s built-in services, including DNS, DHCP, and Kerberos.

• Assigned as Service Desk/Desktop Support/VTC Operations; daily duties vary from provisioning new user accounts for all personnel assigned to SMC, assisting with in-person trouble calls, to PxE imaging personal computers and maintenance repair, remote desktop support, Blackberry/iPhone Support, Printer support, and DoD CAC/PKI Support.• Assisted all personnel assigned to SMC with all various types of troubleshooting that occurred on the AFNET network. Uses administrative permission to perform elevated access tasks that comply with DOD requirements.• Provided face-to-face contact with all Users/Customers to assist and eliminate trouble tickets using the Remedy Ticket system. Supported all Video Teleconference requests for communications inside SMC and its partners.• Resolved 70+ tickets per week.