As a Customer Success Manager at Interencheres/Liveencheres, as well as 8 years of experience in customer relations - I specialize in premium B2B client relationships, supporting auctioneers (420) and experts in leveraging digital tools. My responsibilities include onboarding/monitoring clients (350), managing payment system projects (Stripe, PayPal), and overseeing performance indicators to ensure seamless and effective customer experiences. With extensive experience in technical support and training, I provide tailored solutions that meet each partner's unique needs, both in France and internationally.What I love most about my role is the human connection. I take pride in delivering innovative solutions and seeing users overcome challenges through my guidance. Every obstacle is an opportunity to strengthen relationships and strive for excellence, which keeps me passionate and engaged every day.In the future, I aspire to move into team management or training roles. Passing on my skills and passion, while guiding a team towards common goals, is a prospect that excites me.Outside of work, I’m an assistant coach for a U15 basketball team. This role allows me to cultivate teamwork, strategy, and mentoring skills while fostering the growth of young players. For me, basketball is a passion and a life lesson, blending respect, discipline, and engagement with the joy of the game.