Anthony Ramirez Email & Phone Number

Hamilton, Nj

• Management and ownership of professional services engagements from pre-sales to project closure.• Identify client growth opportunities between services and software licenses/subscriptions during services engagements.• Work with customer to identify and remediate project issues, escalations, and staffing issues.• Work closely with customer success team to uphold client business objectives throughout projects to go-live transition. • Provide guidance and nurture relationships with key business stakeholders during services engagements to ensure client satisfaction and faster on-boarding of solutions.• Collaborate with other lines of businesses (Customer Support, R&D, Product Management, QA) to ensure that customer product issues are resolved quickly and effectively.• Complement the Account Executive by serving as a point of technical expertise in customer communications and discussions.

Hamilton, Nj

The Delivery Consultant supports all phases of customer implementations of TrackWise® tracking software. This includes analyzing and documenting customer business requirements, installing software (TrackWise®); configuring the software to implement customer requirements; assisting with validation activities and training TrackWise® administrator users and end-users.• Collects and analyzes business and functional requirements of our customers by reviewing supplied documentation and conducting requirement workshops and interviews.• Produces project documentation as dictated by Sparta’s implementation methodology.• Advises customers on design approaches; produces pro/con assessments and other supporting documentation to support critical decision-making.• Works with customer to evaluate and develop logical work flows (based on As-Is and To-Be process analysis) which will be configured in TrackWise®.• Installs the TrackWise® product suite using automated installation tools.• Delivers and tests TrackWise® configuration based on established requirements.• Performs report development and customization using BusinessObject’s Crystal Reports and other reporting tools.• Trains TrackWise® administrator users in the overall TrackWise® configuration and reporting tools to enable handoff of the system to a customer administrator post-implementation.• Conducts end-user training by developing and delivering content tailored to the specific business application and configuration performed.• Produces documentation for and participates in the Computer Systems Validation (CSV) effort, including the execution of validation discrepancy handling.• Implements TrackWise® in conjunction with 21 CFR Part 11 (Electronic Records and Electronic Signatures), Current Good Manufacturing Practices (cGMP), and related regulations (including ISO and European authority regulations).• Configures computer based training modules using Oracle UPK

Hamilton, Nj

The Delivery Consultant supports all phases of customer implementations of TrackWise® tracking software. This includes analyzing and documenting customer business requirements, installing software (TrackWise®); configuring the software to implement customer requirements; assisting with validation activities and training TrackWise® administrator users and end-users.

Greater Pittsburgh Area

• Provide first-level technical support for K&L Gates global IT infrastructure supporting 3,5000+ employees throughout the US and overseas for 40 offices during daylight, evening, and over-night shifts.• Troubleshoot hardware, software and connectivity issues for Windows 2003 and mainframe environment. • Achieve highest levels of productivity by handling several hundred calls per week that range from upper management, Partners, Associates and Legal Secretaries.• Train new employees on proper Help Desk procedures and protocol.• Escalate issues needed and maintain communication with customer and IT teams.• Manage Windows Active Directory for users, groups, distribution lists and computers on the network.• Support remote access to K&L Gates users via Citrix and VPN.• Support firm-issued Blackberry devices with Enterprise Server.• Maintain updated information for other Help Desk Analysts on SharePoint site.

Supported 1st tier support to eight other IT teams for hardware related issues in the data center and supported secondary data center location off-site including documentation and remote access to IT teams.Provided documentation of several fire, water and air conditioning alarm systems. Provided documentation on server locations, wiring, and power. Supported remote access software for IT teams to access their servers.

Provided first-level technical support for PPG Industries global IT infrastructure supporting 40,000+ employees throughout the US and overseas during daylight, evening, and over-night shifts. Troubleshot hardware, software and connectivity issues for a mixed Unix, Windows 2000/Vista and mainframe environment.Achieved highest levels of productivity by handling several hundred calls per week that ranged from upper management to plant workers. Built new and rebuilt old PC laptops and desktops for PPG users on and off site. Promoted to handle additional responsibilities for air card remote access support and Subject Matter Expert of Cognos software.Trained new employees on air card hardware installation and software troubleshooting.Trained new employees on Cognos software and server related issues.Escalated issues needed and maintained communication with customer and IT teams. Supported remote access to several PPG locations using dial-up/VPN. Maintained updated information for other Help Desk Analysts on community webpage.

Provided first-level technical support for PPG Industries global IT infrastructure supporting 40,000+ employees throughout the US and overseas during daylight, evening, and over-night shifts. Troubleshot hardware, software and connectivity issues for a mixed Unix, Windows 2000/Vista and mainframe environment. Achieved highest levels of productivity by handling several hundred calls per week that ranged from upper management to plant workers. Promoted to handle additional responsibilities for air card remote access support and Subject Matter Expert of Cognos software. Trained new employees on air card hardware installation and software troubleshooting.Trained new employees on Cognos software and server related issues.Escalated issues needed and maintained communication with customer and IT teams. Supported remote access to several PPG locations using dial-up/VPN. Maintained updated information for other Help Desk Analysts on SharePoint site.

Responsible to support student and staff hardware and software issues on campus.Answered and returned phone calls to students and staff with technology concerns. Responded to student and staff emails in regard to technology questions. Assisted students and staff who entered Help Desk office. Fixed computers that contained viruses, spyware, and adware.Assisted in VPN concerns with students and staff.

B.S., Business Technology And Support Services

Technician for Student/Academic Technology Services Help Desk Responsible to support student and staff hardware and software issues.

B.S, Business Technology And Support Services