Anthony Ranson Email & Phone Number

Raleigh-Durham, Us

Serve as first point of contact for 25+ member department for all 3D Lab technical issues. Implement PC/server hardware and software installations, upgrades and configurations. Install and manage Microsoft / Linux RH operating systems, TCP/IP connections, install and configure Visual Studio, IIS, SQL server, anti-virus software, and security patches. Troubleshoot and configure high-end 3D imaging applications, Thin-Client setup and configuration, manage 3D Labs mini Picture Archiving and Communication Systems (PACS) and Digital Imaging and Communications in Medicine (DICOM) workstations for efficient use in the 3D Lab. Keep apprised of technology trends and changes in available technologies. Maintain an accurate inventory of computer hardware and software.

Provide a high level of technical support and consultative service to the Partners HealthCare Systems IS departments, Medical Departments and end user community in regards to desktop support and application integration. Identify, evaluate and prioritize customer problems and complaints, analysis of customer problems and formulate plans of resolution. Utilize all technical resources to solve customer problems, and perform other duties as assigned in a corporate IS atmosphere such as decommissioning Print Servers, remote service to clients' WS and PHS servers, organization of PHS SFA (Share File Area) data, security rights and participation in testing of PHS applications releases on Windows 95 and 2K operating systems.

Boston, Ma, Us

Provide first line of telephone support for 6,000 plus Active Directory users for medical application software, PC hardware, operating system and remote VPN access issues to BMC' network. Accomplishments include analysis of problem explanations, problem identification, preparing problem tickets, troubleshooting and resolving calls, escalation of subject matter to specialist or support group as needed, following up and closing problem tickets. Monitor and supporting the backing up of LAN servers, complete hourly rounds of the data center and FTP time sensitive reports to vendors using data compression and encryption software.

Ca

As Site Team Lead provide quality seamless support and interaction with Nortel's customers. Maintain zero quality defects awareness standards while managing jobs to ensure efficiency, cost reduction, and customer satisfaction. Track materials and deliveries as necessary; complete all required forms and reports in a timely manner. Installation of Nortel's DMS-10, UE 9000, UE IMAS and OC-12/OC-48 Carrier-Class Switch's as well as DSX panels, Amphenol Connectors, Fiber Optic terminations, software upgrades, troubleshooting, testing, and verification on UNIX based operating systems.

Maintain the Regional Census Center (RCC) Novell Netware automation system, troubleshoot the RCC automation system, and provide help desk support to RCC staff. Open and close trouble tickets with Remedy AR (Action Request) System 4.0 for Local Census Office Automation Technicians. Assist office manager and participate in manager meetings. Provide Technical guidance and support to over 100 PC users. Train office employees on proper usage and care of automation equipment. Assist in the installation/upgrade of the hardware peripherals and software applications. Initiate troubleshooting techniques, record pertinent details about the problem, and resolve the problem. Effectively communicate unresolved problems to the RCC Computer Specialist. Work closely with the RCC Automation staff to develop solutions to problems. Troubleshoot server and the telecommunication hardware, including the network cabling between the Channel Service Unit/Data Service Unit, Cisco Router, Netware Server, Client PCs, and Printers. Perform data backups of the LAN. Create, delete, and maintain Novell Netware users and manage user rights.

Perform all administrative functions as well as bookkeeping and data entry. Management of: cleaning and maintenance for commercial and residential locations. Inspect proposed sites, prepare bids and respond to requests for proposals based on job estimates, and negotiate contracts. Conduct vendor research to identify optimum sourcing and purchase materials, supplies, and equipment. Implement comprehensive planned maintenance programs. Provide on-call service for emergency situations as necessary. Interview, hire and train employees; provide scheduling and supervision, evaluate performance and terminate as necessary. Monitor ongoing jobs to assure strict compliance with contract specifications maintain and ensure customer satisfaction.

Information Technology Management

Diploma, Computers And Electronics

Education record