I am a customer focused Retail General Manager with a commitment to customer satisfaction and profitability growth. Under my leadership, the U-Haul retail center that I oversee has grown from generating $900K annual revenue to $2.1M. In addition, through targeted sales efforts, I've repositioned an underperforming storage business by increasing occupancy and growing rental revenue by 60% between 2012 and 2020. Due in large part to my success in growing our storage and rental/sales business, U-Haul has expanded in the Peoria area, opening a second large storage facility and adding a 2nd retail center. I'm proud of the positive relationships I've built in the local community with customers and vendors which has led to long term success for the retail center I manage.