Passionate on delivering service excellence, dovetailed with designing out crime and improving community and stakeholder engagement.A goal oriented and innovative high achiever with 30 years’ experience within the retail and entertainment security industry. I am a pro-active individual who is committed, organised and flexible, with strong communication and management skills as well as having a high degree of self motivation in order to succeed in a customer care environment. I have proven negotiation and influencing skills and a strong record of accomplishment in driving successful working relationships. I consider myself to have strong commercial acumen and the ability to lead with clear vision and clarity of direction.