• Lead subject matter expert on the integrated store systems solution as part of the product team – expert in mainline retail, mobile solutions, and functional and data aspects of the product• Provided configuration for pre-sales and upgrade demonstrations, with focus on new functionality, architecture, and analysis derived from the customer’s area of business• Provided expertise on retail industry best practices for the BA team with the goal of delivering high-quality solutions to the customer base. Mentored and educated new staff• Directed functional and project overview meetings for existing customers seeking to upgrade the solution and take advantage of the latest features, including loyalty and cloud-based technologies• Served as Project Manager on a successful payments implementation for an electronics customer• Authored RFP for a large Canadian apparel retailer and formulated responses for incoming RFP’s for multiple prospects• Track record of success in winning new business through product demonstrations and developing relationships with both prospect and existing customer IT teams

• Managed the consulting services team for the unclaimed property business• Prepared reports by manipulating complex data sets and scheduling properties for top tier clients• Maintained compliance project plan to coordinate client reporting in 50 states and other jurisdictions• Tracked the budget and prepared billing and reports for the organization• Administered the website/store and updated content as needed to maximize opportunities• Negotiated with states anonymously to get clients compliant with their UP obligations

• Consulted with major specialty retailer in New York City on the implementation of Micros (Oracle) Retail’s Xstore solution through both enterprise and solution design phases• Facilitated relationship for Micros with a top tier retail apparel client to bring them to the successful pilot and rollout of their POS project • Managed a BRP team during a long-term Xstore POS quality assurance engagement• Worked with multiple clients in diverse retail segments, including specialty, hardware, sporting goods• Facilitated internal meetings with team to review progress and relationship with vendor

• Short-term projects to implement POS solution in Mexico and South Africa for Luxottica Retail• Documented business requirements and facilitated the translation of the POS solution• Enhanced training documents and identified software differences for the business, in order to ease the transition to the new solution, which supported SAP at the enterprise level• Worked closely with Development, Quality Assurance, Project Management, and Analysis teams• Followed business documentation standards and shared documents utilizing Lotus Quickr

• Project manager and lead business analyst on the company’s largest international implementation. Client was a convenience store chain with more than 9000 locations in Latin America• Managed meetings on-site in Mexico with stakeholders to determine requirements and track the progress of the project. Meetings were held in Spanish and English• Engaged in the initial pre-sales process with the Mexican client and worked on all aspects of the initial plan, including budgeting, defining the gap analysis, and fostering a relationship with the customer• Used Microsoft Project extensively throughout the project, preparing plans and statements of work• Collaborated with all the members of the team to push projects forward, including Quality Assurance, Java Developers, Struts Developers, Business Analysts, and the senior management team• Used diverse methodologies to define and document functional specifications for the project• Served as a communication conduit on project due to cultural familiarity and knowledge of Spanish• Participated in the successful pre-sales effort for two major US retail customers. Worked extensively on-site in Chicago and Minneapolis and helped build project plans for senior management• Coordinated and participated in the translation of the Java-based solution into Spanish• Worked with a variety of databases, including Oracle and DB2

• Managed the implementation of projects culminating in the successful rollout of a new credit switch/polling server and a new gift card provider across the chain for a top tier client• Managed activities and performed risk assessments leading to the pilot of existing POS software with SAP for Sales Audit and Merchandising for the same client• Utilized Microsoft Project to manage resources, track milestones and monitor progress• Served as the lead business analyst on multiple projects for strategic-level clients• Led requirements definition sessions for tier one clients, preparing all the necessary agendas and documentation. Configured the supporting POS software solution. SME• Managed issue resolution and worked effectively with team members in QA, Support and Development throughout the product lifecycle• Configured the .Net software solution to meet the needs of clients in diverse retail environments and oversaw the translation of the software into multiple languages• Led application training sessions for the clients’ development and professional services teams• Authored many functional specification documents for the custom development team and worked with client personnel on-site to ensure development followed the company’s preferred methodology• Provided estimates of the work required for functional changes to the standard suite. Looked for innovative solutions to reduce the need for development• Participated in several projects from the initiation of the pre-sales process. Worked on RFPs and served as lead analyst on pilots that resulted in the successful signing of those prospects• Authored documents outlining the business practices in diverse international markets• Translated the store system into French, Portuguese and Spanish• Participated in many sales demonstrations and attended several industry trade shows• Provided specialized client consulting on- and off-site and led internal and external training sessions