Anthony Repetti Email & Phone Number

Townsend, Massachusetts, United States

Worcester, Massachusetts, United States

• Answer high call volume of healthcare related inbound member and provider inquiries concerning coverage, authorizations, enrollment, services, billing and A/R accounts, claims, pharmacy, and provider network questions
• Accurately and efficiently research, document, and then provide requested information to inbound inquiring members, employers, providers, brokers, suppliers, and other healthcare professionals for all lines of business.
• Exceed at all KPIs identified and required to remain in a remote position
• Adhere to and ensure all internal processes remained HIPAA compliant and in accordance with Compliance policies to protect PHI
• Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines
• Regularly mentor and train new hire classes and provide live coaching and guidance throughout their first month of taking live calls

Leominster, Massachusetts, United States

• Implement assigned responsibilities from store leadership in outlet areas to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service
• Ensure inventory and merchandising standards are maintained
• Demonstrate excellence in execution of selling skills and selling strategy
• Support sales strategies to achieve operating results, growth objectives, and overall financial performance goals
• Awarded numerous awards for consistently maintaining high performance and being among the top 1% of the entire sales team of around 6,000 employees within market for several months in a row

Lowell, Massachusetts

• Acted as an integral piece in the conversion from an old system of library catalog to new technology
• Documented requirements for internal projects to enhance student and staff experiences
• Assisted students and staff with locating books and Scholarly Journals and provided additional material relevant to the subject when appropriate
• Provided academic resource technical support to students and staff
• Assisted Professors in collecting required Research materials-based research requirements
• Provided training to newly hired Library Assistants

• Maintained inventory in an efficient manner
• Assisted students and staff with locating books and Scholarly Journals and provided additional material relevant to the subject when appropriate

• Worked with the Escalation Team providing Technical Support for Data and Voice Services
• Shadowed Data Technicians taking calls from customers reporting service outages
• Worked with vendors and LEC (Local Exchange Carrier) to provide status of repairs
• Provided Customer Service excellence