Anthony Repetti Email & Phone Number

Townsend, Massachusetts, United States

Worcester, Massachusetts, United States

• Answer high call volume of healthcare related inbound member and provider inquiries concerning coverage, authorizations, enrollment, services, billing and A/R accounts, claims, pharmacy, and provider network questions• Accurately and efficiently research, document, and then provide requested information to inbound inquiring members, employers, providers, brokers, suppliers, and other healthcare professionals for all lines of business including Commercial, Medicare, and Medicaid policies• Exceed at all KPIs identified and required to remain in a remote position• Adhere to and ensure all internal processes remained HIPAA compliant and in accordance with Compliance policies to protect PHI• Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines• Regularly mentor and train new hire classes and provide live coaching and guidance throughout their first month of taking live calls • Perform exceptionally well multitasking between inbound calls by working assigned casework from an inventory of open and ongoing cases and completing the needed research and outbound calls required to produce a resolution as quickly as possible for each case

Leominster, Massachusetts, United States

• Implement assigned responsibilities from store leadership in outlet areas to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service• Ensure inventory and merchandising standards are maintained• Demonstrate excellence in execution of selling skills and selling strategy• Support sales strategies to achieve operating results, growth objectives, and overall financial performance goals• Awarded numerous awards for consistently maintaining high performance and being among the top 1% of the entire sales team of around 6,000 employees within market for several months in a row

Lowell, Massachusetts

• Acted as an integral piece in the conversion from an old system of library catalog to new technology• Documented requirements for internal projects to enhance student and staff experiences • Assisted students and staff with locating books and Scholarly Journals and provided additional material relevant to the subject when appropriate• Provided academic resource technical support to students and staff• Assisted Professors in collecting required Research materials-based research requirements• Provided training to newly hired Library Assistants

• Maintained inventory in an efficient manner • Assisted students and staff with locating books and Scholarly Journals and provided additional material relevant to the subject when appropriate

• Worked with the Escalation Team providing Technical Support for Data and Voice Services• Shadowed Data Technicians taking calls from customers reporting service outages• Worked with vendors and LEC (Local Exchange Carrier) to provide status of repairs• Provided Customer Service excellence