Anthony Richardson Email & Phone Number

Melbourne, Australia

► Co-lead a team of five travel consultants, ensuring the store achieves its sales and service targets.► Provide a high level of service to customers (leisure and business), booking domestic and international travel including airfares, accommodation and tours, ensuring customer needs are met.► Utilise various databases to calculate fares and process all payments and bookings, liaising with airlines, accommodation providers and tour providers.► Resolve client issues in a timely manner, ensuring the issue is understood and the best possible outcome is provided. ► Mentor and coach team members, including training and performance management.

London, England, United Kingdom

► Provided a high level of service to customers, booking and upselling domestic and international travel including airfares, accommodation and tours.► Calculated fares and processed all payments.► Met daily and weekly sales and service targets.► Awarded Flight Centre UK Top 5 Travel Consultant novice in 2017.

Melbourne, Victoria, Australia

► Welcomed guests and checked them into the hostel, processing payments. ► Provided guests with travel and tourism advice, and booked trips, selling and upselling tours.

Melbourne, Victoria, Australia

► Employed as a freelance Auslan interpreter, primarily providing support to deaf students at the Preston campus of NMIT, but also employed by Echo Interpreters, Holmesglen TAFE, Vicdeaf, and National Auslan Interpreter Booking Service (NABS).► Worked within a class environment facilitating language between teachers/classmates and deaf students, conveying the correct message, information and tone in the appropriate way.

Melbourne, Victoria, Australia

► Liaised with internal and external contractors, insurance companies and clients to facilitate insurance repairs to homes. ► Scheduled appointments with clients for quotes for repairs, and collated quotes for consideration by insurance companies.► Planned approved works and coordinated the work between the contractor and customer, confidently managing any issues and working with both parties to seek a resolution.

Melbourne, Victoria, Australia

► Provided quality customer service and sales in store, with a speciality in garden and landscape products and outdoor furniture and barbecues. ► Won Team Member of the week a number of times and received several customer service badges.

London, England, United Kingdom

► Provided general facilities management including general building maintenance and Health & Safety checks, rostering a car park for over 100 vehicles, managing incoming and outgoing invoices and liaising with executives.► Managed a small team of casuals to successfully coordinate the closure of one of EMI’s two buildings and transfer to the remaining site, working closely with senior executive and other internal and external stakeholders.

Melbourne, Victoria, Australia

► Acted as first point of customer contact for new household gas installations and connections, processing job requests, scheduling installations and troubleshooting any issues.► Liaised with external gas contractors to schedule installations.► Monitored and met daily and weekly call volume and service level KPIs and provided reports for the team leader on team results.► Provided training and mentoring for the team to ensure they met KPIs, including training and coaching of new team members.

New Zealand

► Coordinated training courses for staff, utilising and updating the National Firefighter Database to ensure all staff were compliant with training requirements.► Organised staff and resources for training sessions, including travel and accommodation bookings, expense reimbursements, course supplies, function centre and catering bookings. ► Processed all training related accounts/invoices and provided monthly reports to management.

Melbourne, Victoria, Australia

► Coordinated a small team responsible for company account and superannuation transfers for high net worth clients, ensuring transfers were compliant and accurate.

Melbourne, Victoria, Australia

Diploma, Interpreting

Diploma, Auslan