Anthony Riddick Email & Phone Number

Orlando, Florida, Us

Virginia Beach, Virginia, Us

Navy Cyber Defense Operations Command (NCDOC), HBSS / ESS, OIS Support Administrator. HBSS / ESS Lead and Technician for NCDOC HBSS Enterprise operations. Currently manage the Navy Host Based Security System (HBSS) collection of assets. Implementing HBSS / ESS migration, administering ePolicy Orchestrator (ePO) tree structure management and compliance, while providing enterprise support for HBSS and Continuous Monitoring and Risk Scoring-Navy (CMRS-N) of advanced technical issues; maintain SME-level knowledge of current issues and provide SME-level support for the HBSS Fleet Centralization. Develop, test, monitor and work with HBSS Support Admins on internal TTPs/SOPs and refine server tasks and policies as needed.

Dayton, Ohio, Us

Assistant Shift Lead for NCDOC HBSS Enterprise operations second shift. Managed the Navy Host Based Security System (HBSS) collection of assets. Implementing HBSS migration, administering ePolicy Orchestrator (ePO) tree structure management and compliance, while providing enterprise support for HBSS and Continuous Monitoring and Risk Scoring-Navy (CMRS-N) of advanced technical issues; maintain SME-level knowledge of current issues and provide SME-level support for the HBSS Fleet Centralization. Develop, test, monitor and work with HBSS Support Admins on internal TTPs/SOPs and refine server tasks and policies as needed.

Reston, Virginia, Us

Assistant Shift Lead, responsible for supporting the shift lead with the daily tasks that faced the watch floor. Performed quality training on some of the most specific functions of the ePolicy Orchestrator, to ensure and reinforce a stronger knowledge of support to ship forces or trouble shooting of specific issues that arose throughout the watch. This resulted in a stronger watch floor with the minimal required manning. Provided consistent, professional customer service to numerous naval ships and CND ISEA representatives, by verifying and accepting exit criteria, in accordance with local standard operating procedures. Assisting newly managed ships with detected rogue assets and creating DLP or IPS exceptions or creating new HBSS user accounts to newly certified HBSS graduates.

Hurst, Texas, Us

 Provided technical assistance to computer users, answered questions or resolved computer problems for clients via telephone or electronically through WebEx connections. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Entered commands and observed system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Referred major hardware or software problems and defective products to vendors or technicians for service. Trained users in the proper use of hardware or software. Conferred with staff and management to establish requirements for new systems or modifications.

Hurst, Texas, Us

Provided technical assistance to computer users, answered questions or resolved computer problems for clients via telephone or electronically through WebEx connections. Assistance was given concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Maintained records of daily data communication transactions, problems and the remedial actions that were taken, or installation activities used to solve issues. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems. Provided technical assistance and support, referred major hardware or software problems and defective products to vendors or technicians for service. Provided training to users in the proper use of proprietary hardware or software.

Global, Us

 Effective trainer of officers, enlisted and civilian personnel via Video Tele-training. Personally facilitated, scheduled and managed video tele-training classes or conferences for a complete staff of officers, enlisted and civilian personnel for the Naval Education and Training Command or Training Support Center Hampton Roads, thus saving the Navy tens of thousands of dollars each year. Responsible for monitoring and maintaining the functionality of 2 electronic video tele-training classrooms and 2 video conference rooms in a fully functional status. Proficient in the use of a variety of Polycom and Tandberg systems. Including the Tandberg Director 3000i and Polycom models 9800, VSX 7000, and 7000A. Skilled in the use, maintenance and troubleshooting of video conferencing equipment involved in successful conferencing such as Cisco routers, ONS 400 Tylinks, Knox routers, Extron distribution amplifiers and scan converters, Crestron audio/video control processor and touch panels and Advantage audio one bi-amps. Experienced in upgrading electronic training classrooms, video conference rooms and in working around visual equipment.  Proficient in Microsoft Word, Excel, and Power Point office applications.  July 2012, received a Letter of Appreciation from the Commanding Officer of the USS Abraham Lincoln for the video conferencing assistance provided to the ships’ family members, during their 7 month deployment. Provided the same customer service, availability, and technical assistance of large training classrooms, to any command that requested base wide, when local video training or conferencing was not scheduled.

Kennesaw, Ga, Us

 Adept in the use of Microsoft Office programs such as Outlook, Word, Excel and PowerPoint.  Processed countless rosters, certificates, and critique sheets for numerous instructors of multiple training courses and departments. Scheduled training, reordered supplies and ordered student guides with the Document Automation & Productions Service (DAPS) for future scheduled courses.  Trained instructors on the familiarization of the latest training equipment and consistently on call for any technical issues. Entrusted with student’s personally identifiable information, to enable the start process of student completion of training courses IAW departmental rosters, for the local quota control department.  Constantly interacting with customers on a daily basis, by providing a clean and comfortable training and learning environment. Managed and facilitated 105 video tele-training programs to complete the training of over 8,000 Navy and Marine Corps personnel per year. Managed an average of 125 video conferences a year for Admirals, Chiefs of Staff and upper echelon staff members of the Naval Education and Training Command, Naval Warfare Development Command and Training Support Center Hampton Roads Norfolk.

Washington, Dc, Us

 Retired Aviation Electricians Mate First Class, Supervisor and Leading Petty Officer of an aircraft squadron maintenance department and intermediate department work centers of 16 to 20 personnel, which was responsible for the upkeep and maintenance of 15 aircraft or its supporting components electrical, electronic and instrument systems. Supervised and lead up to 45 personnel as the Leading Petty Officer. Duties included training and troubleshooting of discrepancies on various electronic and electrical components that were distributed throughout the United States Navy.

Associate Of Applied Science (A.A.S) Telecommunications Technology, Information Technology

Bachelor Of Science (B.S.) Electronics Engineering Technology, Information Technology

Associate Of Applied Science (A.A.S) Computer Network Technology, Information Technology