Support Technician
CurrentProficient in user support and technical troubleshooting, I excel in handling a wide array of responsibilities, including password resets (M365, AD, AZ, ProofPoint, VPN), phone issues, printing diagnostics, browser pop-ups, connectivity problems (wired and wireless), MFA configurations, and Proofpoint quarantines. My proactive approach to developing simple diagnostics ensures swift resolutions for end-users across diverse technical challenges.