I provide IT support and consulting for Oh planning+design architecture, ensuring seamless operations for principals, department heads, and end-users. My role centers around managing and troubleshooting the client's project-based accounting software and its associated SQL databases and servers, as well as the maintenance of company laptops, desktop workstations, and network hardware infrastructure.Previously with Deltek, I worked as one of their product support tech analysts, providing timely and friendly client support for both database and SaaS project-based accounting applications utilizing Microsoft SQL databases. I interacted with our external clients' principals, department heads, database administrators, 3rd party support techs, and end-users. Utilizing Oracle based software, I tracked, prioritized, and resolved support case tickets. My typical tasks included problem-solving, hosting remote desktop sessions, documenting client interactions and troubleshooting steps, testing replicating and validation of errors, reported bugs, API integration problems, and SQL database backups, restorations, and migrations.Prior to that, I worked at Portland State University as a computer labs tech support specialist. I provided user support to the faculty professors and students, working in multiple computer and printer labs across the PSU campus. My typical tasks included troubleshooting of Windows and MAC computer software, login issues, password resets, printing issues, and user guidance training. Additionally, I provided on-call classroom technology support (computer, audio, and visual presentation).I graduated from Portland State University with a B.S. in Business Administration while taking a double major and earning a "Business Honors" distinction. I also was an intern with the student-led advertising agency (FIR Northwest) where I was an Account Manager leading creative campaign teams that had media buys totaling over $80,000. I also contributed to and updated our campaign websites.As for personal interests, I love going to live-music concert venues and events with friends, and I'm also a big sports fan of NFL football (Steelers), NHL hockey (Penguins), NBA basketball (Trail Blazers), MLS soccer (Timbers), and NWSL soccer (Thorns).
Listed skills include Communication, Customer Service, Information Technology, Account Management, and 37 others.