Anthony Rocca Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, SA

• My role at Tech2 Australia as Service Delivery Manager (SDM), I am responsible for co-coordinating the delivery of various services into customer homes, businesses and corporations. This role is pivotal in creating.
• Manage an inspired team of in house technicians and contractors for specific roles in the area of telecommunication services.
• Experienced Project Leader – successful implementation and monitoring of the ‘NBN Rollout’ across sectors of SA that continues to deliver a profitable outcome to tech2. My role encompasses leadership skills to ensure.
• Implement and develop frameworks based on customer service metrics and ensure through daily monitoring compliance is adhered to in accordance with agreed audit guidelines.
• Manage daily task allocation, monitor outcomes to ensure compliance agreements are met. Proactive management with inshore and offshore call centres to ensure processes are delivered in line with company’s expectations.

Adelaide, Australia

• Technical Account Manager SA/WA for Acer Computer AustraliaAppointed to manage and strengthen ACER’s presence as a key provider within the Corporate, Education and retail market.
• Vendor Management - managed and assisted Pre sales and support of ACER Server and Storage solutions.
• Manage ACER Field Service Engineers within metropolitan and regional locations.
• Oversee the management of Key Authorised Service Providers.
• Work closely with State Manager/Business Development Manager identifying needs of our existing stakeholders and developing sales opportunities across the board through sales events, presentations and meetings.
• Responsible for preparing tender proposals relating to Technical and Service within SA/NT.

Adelaide, South Australia, Australia

Working as a Team Leader in the roll out of all hardware and software refresh for BHP Billiton in Adelaide

• Deployment LeaderBT Financial GroupAppointed for the deployment of a new Windows 7 SOE and Computer Systems to across 400 users in the South Australian Head Office Key Responsibilities
• Manage Microsoft’s System Centre Configuration Manager 2007 (SCCM) which comprehensively assesses, deploys, and updates client computers.
• Carry out BAU help desk tasks related to Existing SOE and new SOE
• Train BAU staff in support of new desktop SOE which included handover manual.
• Manage Asset Management across business sector
• Assist and coordinate team members to Build and Test laptops to Windows 7 SOE

• Deployment Leader09/2009 to 04/2010 Computer Science Corporation Appointed to manage a technical team to roll out a new Standard Operating Environment to all computers for BHP Billiton in Adelaide and Olympic DamKey.
• Delivered smooth transition to SOE for BHP Billtion Corporation
• Document all processes and procedures to assist in the Global deployment of the system in line with ITIL methodologies.
• Ensure Project milestones were delivered to SLA’s for all services provided on various platforms.
• Coordinate IT Change for BHP and CSC.
• Provide daily and weekly reporting to ICT Management

• Operational ManagerComputer TroubleshootersOperational ManagerSetup and Managed a successful computer support and retail business which included the first Service Centre in South Australia as Computer Trouble.
• To lead, direct and manage an IT Operational Service Centre of up to 15 staff providing IT support at all levels remote, in house and onsite service in all geographically parts of South Australia to over 2500 users.
• Managed revenue and expenses to ensure budget constraints were met.
• Developed and implemented budgets and made significant savings through process improvements.

Education record

Education record