Anthony Roche Email & Phone Number

Cork, County Cork, Ireland

Cork, County Cork, Ireland

Cork

County Cork, Ireland

May 2017 – Present VMware Airwatch CorkTechnical Support Engineer Production Team• Provide higher level support to Production customers who require AirWatch to maintain business flow.• Provide more rapid response times and knowledge on when rapid escalation is required to ensure business functionality is maintained.• Resolve urgent, business critical cases in a timely matter as they are assigned from the ticketing system (ZenDesk).• Developed Mobile Email Management… Show more May 2017 – Present VMware Airwatch CorkTechnical Support Engineer Production Team• Provide higher level support to Production customers who require AirWatch to maintain business flow.• Provide more rapid response times and knowledge on when rapid escalation is required to ensure business functionality is maintained.• Resolve urgent, business critical cases in a timely matter as they are assigned from the ticketing system (ZenDesk).• Developed Mobile Email Management specialty knowledge base in addition to broader product knowledge.• Receive tickets and calls related to mail server, mobile device and mobile email issues. Issues concerning – o Email, Calendar and contacts synchronization.o Email clients– including device Native client and VMware Boxer, AW Inbox clients on all platforms.o VMware AirWatch proxy server solution to email management and control.o Exchange ActiveSync protocol issues – This protocol is designed for the synchronization of email, contacts, calendar, tasks, and notes from a messaging server to a smartphone or other mobile devices.o Investigation of Networks for issues related to email – undelivered mail, SSL certificates, SSL pinning, Certificate based authentication.Programs and tools:o Business Applications within Airwatch (Zendesk, JIRA, WorkSpace One, Airwatch Consoles).o Skype for Business, Webex, Slack.o Android Studio, Xcode, Notepad++ for gathering and analyzing device logs.February 2017 – May 2017 VMware Airwatch CorkTechnical Support Engineer Basic Team• Provide technical support for customers using AirWatch MDM product.• Assist customers with resolving issues that arise with product.• Provide phone, email and remote session (WebEx) support to customers.• Resolve high, medium and low priority cases in a timely matter as they are assigned from a ticketing system (ZenDesk).• Work in tandem with senior resources to determine cases needing escalation to higher levels.• Basic product troubleshooting. Show less

Dennehys Cross, Wilton Road, Cork

Duties: Stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Responsible dealing with customer complaints. Working within established… Show more Duties: Stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stockDeveloped/Required skills: Having a friendly and engaging personality. Comfortable working with members of the public. Confident manner. Helpful and polite. Comprehensive understanding of your area of sales i.e. retail Able to work as part of a sales team. Knowledge of inventory techniques. Smart appearance and articulate. Show less

Tesco Mitchelstown

Professional Diploma In Cybersecurity, Computer Science, Distinction

Introduction to the cybersecurity landscape with this course. Familiarity with cybersecurity and information security and be better.

Master Of Science (Msc), Computing, First Class Honours

The Masters degree comprised two semesters of taught modules covering diverse areas such as development processes for application.

Higher Diploma, Applied Computer Technologies, First Class Honours

Activities and Societies: This course provided me with an understanding of the principles of internet-based computer systems and will.

Bachelor Of Arts (B.A.), Major In History, Minor In English, Second Class Honours Grade 1