Assist customers in resolving technical problems at the Help Desk by providing guidance regarding software and hardware problems. Providing information about warranties, manufacturing specifications, care and maintenance of the products. Follow-up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Recommend, select and help customers to locate the right product.

To build, repair and service computers and to ensure that if the customers need anything, that their needs are met. To assist customers in sales with their questions on purchases.