Anthony Roque Email & Phone Number

Manila, Ncr, Ph

Jebel Ali Port Dubai

To ensure effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure and to provide need-based on-call support to users.To effectively run the support areas of Finance, HR, IT and Administration by planning, organizing, and closely monitoring these functions and ensuring that the Company meets its Financial and compliance obligations towards all the stakeholdersConduct training and familiarization sessions for staff the computer network as required as well as provide advice on hardware and software upgradesMaintain and track inventory of equipment and supplies

Philippines

- Completes activities and tasks in accordance with the established procedures and practices to achieve agreed OLAs- Actively monitor performance dashboards and event queues- Ensures events and requests are assessed correctly and that appropriate escalation takes place- Recommends strategies and or enhancements to increase employee productivity- Contribute to effective shift hand over - Prioritizes and manages Service request backlog - Support compliance with corporate direction and team objectives - Maintain technical knowledge regarding existing and newly released VeriFone services- Knowledge of IT Infrastructure and Application Performance monitoring tools. - Experience working with Incident Management ITSM tools, ServiceNow, Splunk, Nagios, Web metrics, x matters

o Diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources. Recommends and utilizes standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other RSA Technical Support co-workers as appropriate.o Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Maintains a "closed-loop" communicated to all appropriate senior engineers and notified of ongoing issues and problem resolution status.o Contributes knowledge sharing with the team members concerning problem resolutions identified o Communicates to the internal and external customer in timely mannero Setup, install and configure of RSA Products Archer, DLP, and Secure ID o Perform escalation to the engineering team if needed o Perform quality support to customers to meet satisfactorily

Client Infrastructure Engineer 5Provide technical support on site services of Unisys clients Setup, Install and configure desktop, laptop, network, servers, storageProvide Installation, configuration, uploading base Config, IOS for CISCO routers and LAN WAN accelerator. Nokia Fortinet firewall.Provide 24/7 on site support for EMC storage like Clariion, Celerra, Connectrix, DL SAN, NAS, DATA Domain, VNX series includes Break-Fix and Time and Material Activities.

Support of MDi Client such as the Following Products 3 Com Switches Wireless Symbol Extreme Switches and Cisco Routers Dell Products Such as Laptop, Desktop, Dell Server Provides 24/7 Support

Maintained excellent client relation and service based on outstanding Managed systems configuration and maintenance.Troubleshooting Planning and directing upgrades, and testing operations to ensure Optimum system functionality Communicate technical efficiency and Identified critical needs for the Helpdesk center Monitor inventory system for hardware and software to help track Accountability, repair and value equipment.Handled phone support to all Philippine users Staff and Agents Nation Wide Including Software and Hardware, Application related Problems system access problems such as password resets on LAN and Oracle application Handled Troubleshooting and maintenance of laptops surrendered to The helpdesk area both from staff and agents Handled set up of borrowed equipments such laptops and projectors Created tickets log problem call to be attended by our field support Team Coordinated with the next level support, field support, operations and Application support teams for the resolution of problems or Completion of request not handled over the phone Escalated unresolved problems to the management for items that not Meet the service level standard Performed occasional field support to different branches Nationwide wherever necessary Handled Program upgrade installation for agents Responsible for interfacing with agents in providing proper support for programs Responsible for coordinating with external parties and vendors for Actual repair of defective units

Makati City

Defines and implements activated data communication projects; Provide technical support to the Division and safeguards LBNI nationwide wireless physical backbone.

Bachelor Of Science (Bs), Computer Technology And System Management; It Software/Hardware/Networking

Activities and Societies: Dance group, sports club

Computer Technology System Management, Computer System Management

Activities and Societies: Student Council member