Anthony Ross

Anthony Ross Email and Phone Number

Technical Solutions Manager at Terumo BCT @ Terumo BCT
Anthony Ross's Location
Denver Metropolitan Area, United States, United States
Anthony Ross's Contact Details
About Anthony Ross

Technical Solutions Manager with a diverse background in management of multiple teams and responsibilities. Deployment Consultant with substantial Software and networking experience. High premium on providing the best support and customer experience possible. Senior Support Consultant with broad experience in all aspects of software support, network troubleshooting, and Oracle databases. Network Engineer, System Administrator with a wide variety of expertiece with all Microsoft applications and Operating Systems. Knowledgeable in Solaris, Linux, HPUX, AIX.

Anthony Ross's Current Company Details
Terumo BCT

Terumo Bct

View
Technical Solutions Manager at Terumo BCT
Anthony Ross Work Experience Details
  • Terumo Bct
    Technical Solutions Manager
    Terumo Bct Oct 2014 - Present
    Lakewood, Colorado, Us
    Responsible for 8 direct reports that provide support, installation, training and professional services for Terumo BCT’s software product suites. Creation of process documents and work instructions for team activities and individual job functions. Manage Professional service engagements and resource schedules. Provide monthly reports on productivity and resource usage by each group function. Support escalation and subject matter expert for documentation and training materials for all Terumo BCT software products. Creation of all training plans and tracking materials for all employees of the Professional Services group, Deployment group, and Software Support group.
    View
  • Terumo Bct
    Deployment Consultant
    Terumo Bct May 2013 - Oct 2014
    Lakewood, Colorado, Us
    Responsible for pre and post sales contact and support. Provide onsite training and installation of Terumo BCT’s software products suite. Support and troubleshooting of Oracle database issues, network issues, and application issues within the Terumo BCT software product suite. Subject Matter Expert for documentation and Training materials for all Terumo BCT software products. Responsible for creating and maintaining training materials and documentation. Responsible for training internal staff on all software products and keeping internal staff updated on new releases. Backup for R&D group IT infrastructure and support of all IT related hardware and software.
    View
  • Vmware
    Technical Support Engineer
    Vmware Oct 2011 - May 2013
    Palo Alto, Ca, Us
    Responsibilities include customer communications on issues, troubleshooting of software issues on the ITBM suite of products. Responsible for Customer handover and VPN connectivity. Responsible for creating internal training program for TSE's. Responsible to document issues in tracking system and promoting issue for Knowledge base review. Responsible for customer escalations of software issues to the Development team and back through to the customer.
    View
  • Swisslog
    Software Support Engineer
    Swisslog May 2011 - Oct 2011
    Buchs/Aarau, Ag, Ch
    Responsibilities include customer communications on issues, troubleshooting of hardware and software issues on robotic equipment and medical pharmacy equipment. Responsible for ordering server systems for use onsite at hospital customers. Responsible for coordination of VPN connectivity, setup, and testing. Responsible for creating policy documents and training document for software products. Responsible for internal equipment.
    View
  • Caridianbct
    Global Software Technical Lead
    Caridianbct Mar 2010 - May 2011
    Lakewood, Colorado, Us
    Lead over a group of three technical resources. Coordinate support tasks and customer communications on issues. Responsible for issue escalation review. Responsible for resource assignment for project work. Support and installation of CaridianBCT’s software products suite. Support and troubleshooting of Oracle database issues, network issues, and application issues within the CaridainBCT software product suite. Subject Matter expert for software products documentation and Training materials, responsible for creating and maintaining training and documentation.
    View
  • Vtt Evms
    Senior System Integrator
    Vtt Evms Oct 2009 - Jul 2010
    Responsible for Month end schedule and financial reporting to customer, includes balancing budget, actual, and performance dollars and reporting all metrics. Provide data analysis for customer of budget actual and performance data. Create custom reports for management and other financial analysts. Provide system support in SAP and Cost and Schedule applications to financial analysts and management.
  • Caridianbct / Gambro Bct
    Deployment Consultant
    Caridianbct / Gambro Bct Oct 2004 - Oct 2009
    Lakewood, Colorado, Us
    Responsible for pre and post sales contact and support. Provide onsite training and installation of Terumo BCT’s software products suite. Support and troubleshooting of Oracle database issues, network issues, and application issues within the Terumo BCT software product suite. Subject Matter Expert for documentation and Training materials for all Terumo BCT software products. Responsible for creating and maintaining training materials and documentation. Responsible for training internal staff on all software products and keeping internal staff updated on new releases. Backup for R&D group IT infrastructure and support of all IT related hardware and software.
    View
  • Artemis International Solutions Corp.
    Senior Support Specialist
    Artemis International Solutions Corp. Oct 1999 - Oct 2004
    Austin, Tx, Us
    Support of Artemis Project Management Software including installation and configuration. Installation of Oracle, Sybase and SQL Server Databases as well as management of all three databases. Troubleshooting of Environmental issues pertaining to the Artemis software (Database, Windows Software, Drivers, etc.…). Troubleshooting application issues as well as project management issues within the Artemis Application.
    View
  • At&T
    Customer Engineer 2
    At&T Apr 1996 - Oct 1999
    Dallas, Tx, Us
    Repair /Upgrade of internal AT&T laptop and desktops (Compaq, Toshiba, NEC, NCR, Zenith, Dell, and Aspen). Reloads of software (Windows 3.1, Windows 95, office 4.3, etc.…). Software troubleshooting and repair. Installation of software (Office, Exchange, Netscape, etc.…). Installation of pcmcia cards and drivers (3com, xircom, paradyne, etc.…). Repair and installation of Hubs (Baynetworks, 3COMM, etc.…), Routers (Baynetworks, Cisco, 3COMM, ETC.), Switches (Cisco, Baynetworks, Cabletron, Etc.) Servers, Etc.… internally to AT&T.
    View

Anthony Ross Skills

Troubleshooting Integration Technical Support Software Documentation Servers Operating Systems Networking Software Installation Testing Cross Functional Team Leadership Linux System Deployment Process Improvement Management Oracle Requirements Analysis Project Management Databases Software Development Microsoft Sql Server Disaster Recovery Software Project Management Sharepoint Customer Service Sql Solaris Unix Business Intelligence Leadership Itil Virtualization Cloud Computing Visio Vmware Quality Assurance It Service Management Vendor Management It Management Windows Server Agile Methodologies Enterprise Software Tcp/ip Active Directory Data Center Enterprise Architecture Iis It Strategy Sdlc Security Business Process

Anthony Ross Education Details

  • Colorado State University
    Colorado State University
    Business Management
  • Denver Technical College
    Denver Technical College
    Eet
  • Colorado Technical University
    Colorado Technical University
    Computer Engineering
  • Skyview High School
    Skyview High School

Frequently Asked Questions about Anthony Ross

What company does Anthony Ross work for?

Anthony Ross works for Terumo Bct

What is Anthony Ross's role at the current company?

Anthony Ross's current role is Technical Solutions Manager at Terumo BCT.

What is Anthony Ross's email address?

Anthony Ross's email address is aj****@****ast.net

What is Anthony Ross's direct phone number?

Anthony Ross's direct phone number is +130323*****

What schools did Anthony Ross attend?

Anthony Ross attended Colorado State University, Denver Technical College, Colorado Technical University, Skyview High School.

What skills is Anthony Ross known for?

Anthony Ross has skills like Troubleshooting, Integration, Technical Support, Software Documentation, Servers, Operating Systems, Networking, Software Installation, Testing, Cross Functional Team Leadership, Linux, System Deployment.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.