Anthony Rucker Email & Phone Number

Nashville, Tn

Utilize PL/SQL to resolve escalated issues within the CareLogic software platform. Monitor and improve system performance in consultation with database administrators.

Franklin, Tn

Troubleshoot application problems to promptly identify effectual solutions.Monitor incoming critical issues with servers pertaining to supported application.Perform Oracle SQL Database updates and deletions on patient accounts, orders, images, and results.Manage and foster relationships with third party vendors in order to provide and coordinate crucial infrastructure changes.Guide individuals and teams out of problems and into solutions by performing root cause analysis, identifying resources, and acquiring technical support as needed to finalize problem resolutionWork closely with implementation teams to provide training to facilities, creating necessary documentation and training materials for new software and associated procedures.Ensure integration operability via testing of HL7 interfaces. Communicate with Imaging and Compliance personnel to design and implement integration of interface operations, workflow processes, standards, and policies. Review feedback from system users and analyze data to recommend educational and procedural and educational changes

Nashville, Tn

Troubleshoot and resolved end-user hardware, email, operating system, and software related problems.Resolved user issues with software and hardware via phone, e-mail and remote access, including password resets, network disruption, security management, virus removal and log-in issues.Improved efficiency by creating reference documentation for end users and peers.

Nashville, Tn

Utilized resources across organizational departments to provide optimal, efficient client and customer service. Maintained communication with diverse clientele on a number of issues, including maintaining and overseeing highly sensitive, confidential information.Interviewed and interfaced with prospective clients to determine needs and qualifications in congruence with departmental best practices and policies

Handled hundreds of cash transactions on a daily basis.Assumed managerial responsibilities, including review of sales figures, accounting at close of business and adherence to related corporate policies.

Served as intermediary/liaison between manufacturing plant and customers.Compiled customized weekly sales reports. Processed customer orders and provided a dynamic range of customer service duties, including answering questions regarding various products.

Scored standardized test results for national client base of school districts.Provided trouble-shooting to ensure consistency with test guidelines.

Developed and implemented programs to recruit and retain students in the College of Medicine. Prepared, edited and delivered communications for program director, including executive correspondence, administrative memoranda, research proposals and more.Served as liaison between students and administration officials. Performed standard administrative activities, including appointment setting, duplication services, and overseeing preparation and delivery of time-sensitive correspondence.