Anthony Rudez Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

►Provide prompt, courteous customer service and professional resolution of customer issues.►Responsible for overseeing the day-to-day operations in the bar and brasserie, as well as implementing the rules and regulation in accordance with the company’s policies.►Motivate the staff to meet the target sales, along with supporting the staff through the different product training/meetings.►Conduct performance discussions with employers and sought ways to improve their performance.►Effectively handle the recruitment, development and training of staff, as well as the resolution of all human resource related issues, including attendance, absence, dishonesty, and sickness.►Provide support to operations and ensured adherence to quality standards, policies, and processes.►Monitor stock levels, developing order requisitions as needed.►Handle cash management, ensuring that procedures and regulations in regard to handling of cash are followed.►Regularly liaise with IRD in relation to monthly tax payments including IR348 and IR345.

Auckland, New Zealand

►Successfully managed the shop at Airport Oaks from commencement through its consistent growth.►Responsible for interviewing, hiring, and firing employees; handled staff training and scheduling as well as conflict resolution within the team.►Coordinated activities between the kitchen and dining room to ensure increases in the shop’s efficiency and productivity.►Welcomed patrons professionally and with courtesy, assisted in seating arrangements, explained the menu, and offered serving suggestions.►Made reservations for customers and arranged the dining facilities.►Took orders for food and drinks, transmitted information to kitchen staff and presented prepared meals.►Processed customer queries and requests; ensured patrons’ needs were met and satisfied.►Maintained positive interaction and communication with patrons, making them feel welcome, and consequently improved on repeat visits and boosted sales.►Maintained the cleanliness and tidiness of the restaurant.

Auckland, New Zealand

►Bore primary responsibility for all financial matters concerning the restaurant, including payroll, accounts management, profit and loss, and more.►Regularly reviewed work procedures and operational problems to determine ways to improve service, performance, or safety.►Monitored food preparation methods, portion sizes, and garnishing and presentation of food, to ensure that food was prepared and presented in an acceptable manner.►Personally investigated and resolved complaints regarding food quality, service, or accommodations.►Ensured strict adherence to health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.►Planned menus and food utilisation, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

Auckland, New Zealand

►Achieved quality assurance operational objectives by contributing information and analysis to strategic business plans and reviews.►Prepared and completed action plans related to travel and tourism for key clients including Flight Centre, Air New Zealand, Harvey World Travel, and Gulliver Pacific.►Met quality assurance financial objectives by estimating requirements, scheduling expenditures, analysing variances, and initiating corrective actions.►Conducted hazard analyses, identified critical control points and preventative measures to ensure the continuous development of quality-assurance plans.