Ability to support users and computers in multiple locations.Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.Strong analytic and problem solving skills.Maintain work order tracking application and inventory management.Ability to prioritize tasks, meet deadlines and work in a fast paced environment.Ability to configure, purchase and deploy new computers, networking hardware, and mobile devices.Ability to work in a Microsoft network environment.Create technical documentation for processes and end user training.

Provide technical frontline support to diagnose, analyze, research and resolve computer/software/connectivity problems for internal and external enterprise customers.Respond to the technical needs and questions of customers concerning their applications, equipment and access.Provide the initial contact for non-primary hours of support.Communicate outage notification for major system outages to customers and management.Generate technical documentation in areas of technical specialization.Provide 7x24x365 support on call rotation.Update/maintain internal knowledgebase.