Developed strong account relationships that ensured positive customer experiences and facilitated sales opportunities for HPE. Functioned as trusted advisor and HPE focal point in achievement of customer business goals. Directed proactive and reactive service delivery with account team, HPE support, and customer to ensure achievement of service level metrics, as well as customer expectations and requirements, in a timely and cost-effective manner. Reported status of services delivered to customers in a clear and concise format using value-based delivery methodology.• Identified and drove account support team in campaign to resolve service delivery failures resulting in $8 million in sales between March 2020 and November 2021 for hardware, support, and consulting services to Interactive Brokers.• Partnered with account team, to accomplish revenue growth of HPE GreenLake solutions: • Kuehne + Nagel from $21,000 to $133,000 per month between January 2018 and August 2021. • NatWest Markets from $61,000 to $110,000 per month between March 2020 and August 2021. • Implemented Customer Asset Discovery Program (CAP) within customer’s information technology infrastructure.• Collaborated with sales and support teams to formulate strategies to address risks and opportunities in customer environment documented in CAP report. • Presented CAP findings with recommendations to customer management and operations teams. • Proposed and delivered storage environment consulting services valued $55,000. • Proposed and delivered security consulting services valued at $8,000. • Added $900 per month in non-entitled HPE hardware to support contract.• Team technical support resource/subject matter expert, GreenLake delivery and change order processes, contracts and entitlement research and deliverables, Microsoft Office applications use and development, Salesforce.com use and service delivery processes.

Reviewed and monitored IT service delivery performance and provided regular reporting to client senior managers of international IT service contract. Developed and supported custom Excel based accounting tools to allow monthly reporting to client senior managers of service contract costs, inventory changes, and total inventory by region and country. Trained and mentored team members on processes and service delivery procedures. Created and maintained process and procedure documentation that ensured all service delivery and reporting processes executed properly and consistently across all project management offices.• Reduced billing and contractual inventory reporting time from 10 days to 2 days.• Identified new business opportunities to HPE sales.

• Implemented procedures that ensured 100% application availability during market trading hours. • Provided risk assessment guidance on NonStop systems hardware, OS, and infrastructure changes.• Installed and maintained two on premises NonStop test systems for use in quality assurance testing resulting in 25% reduction in problem debugging time.

• Managed and implemented PC hardware and software refresh for enterprise.• Provided technical support for CEO in day-to-day operations.• Implemented standardized operating system and application installation policy resulting in reducing system installation and setup time from 3.5 hours to 45 minutes.• Reduced call volume ~15% through managed policy on service patches and updates.• Trained and mentored team members on proactive and reactive service delivery practices.