Certified Store Manager Trainer - Ahold Delhaize
CurrentLead financial performance at current store with $65+ million in annual sales and lead the total district of 16 stores in consistently exceeding year over year weekly sales, profits and period ending waste controls vs last year and budget. Direct a 12-member management team in facility operations. Communicate with both management and 175+ hourly associates to optimize facility operations, best in class merchandising, and company direction. Create a culture of best-in-class customer service to ensure exceptional service level interaction. Promote a positive environment which is sensitive and responsive to both internal and external customers. Coach and facilitator in delegating and empowering team for daily operations of their departments. Assigned by the District Director to serve as District Lead (16 stores) and Subject Matter Expert for the Computer Assistant Ordering (CAO), Hand Held Ordering (HHO), and Known Loss Tracker (KLT)Trained and certified to oversee the training and early development of all Store Managers within the 16 Store CT District.Model store for best-in-class company merchandising standards and host District Store Managers meetings. Improved Total Store 5S Organizational Conditions and Work Processes including omni channel inventory management logistics for retail store merchandise and ecommerce sales channels, cultivating high accountability and ownership in sales, operations, and staff. Responsible for All Key Performance Indicators and P & L goals, sales, waste controls, in stock positions, total store merchandising, and customer retention goals, creating a sales and labor forecasting budget, proficient in data mining, managing C.A.O replenishment software tools, supply chain management, labor controls, risk management. Human Resource Expert for employee resolutions, guidance, and support in a unionized workplace.
