•  Brought-up and supported validation of AMD Instinct GPU's •  Debugged issues encountered during system bring-up and hardware requiring system architecture and system interconnect technology knowledge•  Trained less experience staff on technical knowledge and processes directly and through authoring training material•  Loaded OS, flash FW, and update BIOS images both in circuit and throughout band fixtures•  Managed several concurrent projects and testing tasks with proper prioritization while using strong communication skills to drive troubleshooting and solutions with other engineers and teams •  Assembled, maintained, and debugged validation systems in the lab – motherboards, voltage regulator modules, storage devices while managing and maintaining testing systems, including the replacement of PC components, diagnosing hardware issues, and assembling new systems

Listened to customer desires and needs to recommend optimal productsProtected customers by regularly cleaning and sanitizing work areas and equipmentAddressed and resolved customer concerns by implementing the LATTE method to maintain brand loyaltyCreated customer connections to ensure long-term salesBuilt beverages, and prepared coffee and food items to Starbucks standardsRestocked counter and customer areas to maintain adequate items levels for expected needs

Assisted customers with troubleshooting issues encountered while using hardware or software, provided actionable tips and guidance to resolve problems.Conducted in-depth product and issue resolution research to address customer concerns.Installed, modified and repaired software and hardware to resolve technical issues.Used ticketing system ServiceNow to manage and process support actions and requests.Documented, in detail, transactions and support interactions in system for future reference and addition to knowledge base.Prepared references for users by writing clear operating instructions. Performed tests of functionality, security and performance of different workstations and devices.Used ActiveDirectory and Okta to manage end user’s accounts.Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.

Provided policy and service informationAnswered general questionsRespond to customer inquiries quickly via emailFollow-up on customer inquiries quickly and efficientlyContribute to high-level of customer satisfaction by constantly maintaining a friendly attitude

Explain products or services and prices, and answer questions from customers.Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potentialcustomers to purchase a product or service or to make a donation.Contact individuals by telephone in order to solicit sales for goods or services.

Took orders over the phone and in person and placed them into the handheld console that sent the orders to the kitchenTook orders to customers in Curbside PickupOperated cash registers to a accept payments for food and beveragesPrepped chips and salsa that went with the ordersBagged and separated the food into their respective orders, also multitasking and bagging and separating 5 or 6 ordersat the same timeSupervised and coordinated activities of dining room staff to ensure that patrons receive prompt and courteous service.Greeted guests and sat them at tables or in waiting areas.Inspected dining and serving areas to ensure cleanliness and proper setupAdded people onto the waitlistCleaned menus, restocked silverware, menus, and kids menu itemsRemoved dirty dishes from tables and took them to the kitchenWiped down tables after removing dirty dishesTook trash out after throwing away uneaten foodRestocked paper towels, toilet paper, trash bags

Prepared appetizer and dessert items in accordance with production and quality standards while maintaining a safeand sanitary work environment.Operated and monitored proper function of equipment, including oven and dishwasher.Assembled ingredients to prepare foods according to standard recipes, and measured, weighed, portioned, and labeledaccording to guidelines.Washed, peeled, cut, and seeded vegetables to prepare them for consumption