• Perform server administration tasks using WSUS (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.• Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, network drives and network segments.• Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed.• Perform routine and scheduled audits of all systems, including storage backups.• Perform system admin duties in Microsoft 365 using SCCM, Windows and Mac Servers, Active Directory, Remote Desktop• Utilized Office 365 and Microsoft 365 Defender portal for email security.• Configured and implemented the Palo Alto Cortex XDR firewall.• Implemented an endpoint agent installation in the Cortex XDR console to install for the employees in the corporate office.

• Perform incident triage to include determining accuracy, scope, urgency, and impact• Conduct with Vulnerability Assessment scan remediation• Performed risk analyses to identify appropriate security countermeasures• Validated and verified system security requirements definitions and analyzed system security designs

• Created tickets in the ServTrac and Zendesk ticketing system and followed up on tickets to provide resolutions for end users.• Responds to request for emergency repairs and follows through with timely service• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.• Monitored computer virus reports determining when to update virus protection systems

• Patched software and installed new versions to eliminate security problems and protect data.• Installed, modified, and repaired software and hardware to resolve technical issues• Maintained servers and systems to keep networks fully operational during peak periods