Anthony Schaefer Email & Phone Number

South Carolina, United States

Greenville, South Carolina, US

• Responsible for customer engagement, strategic guidance, security consulting/compliance, budgeting, efficiency, operational processes, environment designs, organizational charts / workflows, and periodic systems.
• Created and maintained customer security standards and technical operational processes assisting organizations achieve compliance requirements months before deadline – helped over 50 organizations in achieving security.
• Utilized artificial intelligence in the creation of structured customer reports, workflow automation, and alerting; led to a reduction in time to respond and increased visibility for both sales opportunities and.
• Managed technical design, customer security, engagement process execution, and service design/execution - increased customer retention to over 93% while increasing annual revenue by 1.5m in three-years’ time
• Responsible for managing a team of Solution Architects, Technical Account Managers and Service Consultants while also providing training on products and services – decreased the time to deliver scopes, quotes, and.
• Created the IMS Service Delivery framework that led to the creation of the Customer Success team and created market-based management throughout multiple territories – increased annual revenue from 7.3m to over 8.8m in.

Greenville, South Carolina, US

• Built and maintained the IMS product and services development lifecycle. Responsible for implementing security and application standards, service delivery process, and development of service definitions. Utilized ITIL.
• Performed annual service and satisfaction reviews utilizing data analytics from CRM, BI, and Financials leading to product delivery changes, increased customer satisfaction / retention, and removal of redundant products
• Created and maintained the IMS service catalog consisting of over 600 unique product SKUs and definitions; led to streamlined digital transformation services, technical support, customer reporting, and increased sales.
• Launched IMS Hardware as a Service model to provide options for customers with CAPEX restraints – created a new income stream accounting for approximately 1.2m in new revenue
• Created additional security services relying on vulnerability management, identity and access management, and communication - allowed organizations to meet security, compliance, and insurance requirements across.

Greenville, South Carolina, US

• Led customers through unique challenges in multiple business verticals. Outlined and presented technology strategy, project roadmaps, lifecycle reviews, and led engineering teams throughout multiple markets
• Outsourced CIO for 40+ clients, provided strategic direction, budgetary review, and performance metrics
• Performed over 100 compliancy requests and audits – helped customers in finance, hospitality, manufacturing, and medical to attain early compliance in PCI, HIPAA, ISO, CISA, and MIPS/Meaningful Use
• Transitioned over 30 customers from traditional on-premises hardware solutions to cloud first solutions leading to decreased risk, increased uptime, and in many cases: significant cost savings
• Supervised a team of 12 members in supporting a large 80+ client base in the South Carolina region – created a market specific team structure that increased support satisfaction, decreased ticket response time, and.
• Enhanced client relationships by providing technology roadmaps, lifecycle reviews, and security / compliance audit results to business owners – increased customer retention and increased recurring revenue

Mount Pleasant, South Carolina, US

• Responsible for network and services uptime throughout the town’s operating sites consisting of 6 fire stations, 8 recreational facilities, 3 public services facilities, police / fire headquarters, and the town hall.
• Implemented, and maintained IT security and implementation standards across a 1600 user/asset network
• Designed a secure network and server structure for the newly constructed town hall and its 20+ external connections
• Supervised staff of 2-3 with a common goal to provide excellent customer service and minimal network downtime
• Performed initial steps of the PCI-DSS and ISO requirements to ensure security across all financial service points
• Finalized the separation of operational technology from information technology systems to ensure CJIS compliance

Randolph AFB, TX, US

• Multiple roles throughout military service including, helpdesk services, communications security, cryptography, application deployment, network management, and systems administration.
• System Administration via Microsoft Active Directory, SMS, MS Exchange, User Manager, and Novell
• Coordinated system maintenance windows, presented project status updates, and reported on outages
• Collected and reported network operational performance metrics, performance trends, and recommended changes
• Creation and maintenance of standard desktop images with zero vulnerabilities ensuring a secure baseline
• Managed Symantec Anti-Virus servers, endpoint security, and reported/repaired issues identified

Bachelor'S Degree, Management Information Systems

Associate Of Science (A.S.), Information Systems Management