Anthony Schaefer Email & Phone Number

South Carolina, United States

Greenville, South Carolina, Us

Responsible for customer engagement, strategic guidance, security consulting/compliance, budgeting, efficiency, operational processes, environment designs, organizational charts / workflows, and periodic systems reporting / auditing• Created and maintained customer security standards and technical operational processes assisting organizations achieve compliance requirements months before deadline – helped over 50 organizations in achieving security compliance requirements (CISA, NIST, HIPAA, ISO, and PCI) while also providing policy guidance and structure• Utilized artificial intelligence in the creation of structured customer reports, workflow automation, and alerting; led to a reduction in time to respond and increased visibility for both sales opportunities and technical issues / outages • Managed technical design, customer security, engagement process execution, and service design/execution - increased customer retention to over 93% while increasing annual revenue by 1.5m in three-years’ time• Responsible for managing a team of Solution Architects, Technical Account Managers and Service Consultants while also providing training on products and services – decreased the time to deliver scopes, quotes, and projects by a significant margin (2-10 hours reduction in workload per implementation depending on size of scope)• Created the IMS Service Delivery framework that led to the creation of the Customer Success team and created market-based management throughout multiple territories – increased annual revenue from 7.3m to over 8.8m in two years

Greenville, South Carolina, Us

Built and maintained the IMS product and services development lifecycle. Responsible for implementing security and application standards, service delivery process, and development of service definitions. Utilized ITIL service delivery standards throughout the following tasks:• Performed annual service and satisfaction reviews utilizing data analytics from CRM, BI, and Financials leading to product delivery changes, increased customer satisfaction / retention, and removal of redundant products• Created and maintained the IMS service catalog consisting of over 600 unique product SKUs and definitions; led to streamlined digital transformation services, technical support, customer reporting, and increased sales of IMS services• Launched IMS Hardware as a Service model to provide options for customers with CAPEX restraints – created a new income stream accounting for approximately 1.2m in new revenue • Created additional security services relying on vulnerability management, identity and access management, and communication - allowed organizations to meet security, compliance, and insurance requirements across multiple disciplines

Greenville, South Carolina, Us

Led customers through unique challenges in multiple business verticals. Outlined and presented technology strategy, project roadmaps, lifecycle reviews, and led engineering teams throughout multiple markets• Outsourced CIO for 40+ clients, provided strategic direction, budgetary review, and performance metrics• Performed over 100 compliancy requests and audits – helped customers in finance, hospitality, manufacturing, and medical to attain early compliance in PCI, HIPAA, ISO, CISA, and MIPS/Meaningful Use• Transitioned over 30 customers from traditional on-premises hardware solutions to cloud first solutions leading to decreased risk, increased uptime, and in many cases: significant cost savings• Supervised a team of 12 members in supporting a large 80+ client base in the South Carolina region – created a market specific team structure that increased support satisfaction, decreased ticket response time, and increased retention• Enhanced client relationships by providing technology roadmaps, lifecycle reviews, and security / compliance audit results to business owners – increased customer retention and increased recurring revenue

Mount Pleasant, South Carolina, Us

Responsible for network and services uptime throughout the town’s operating sites consisting of 6 fire stations, 8 recreational facilities, 3 public services facilities, police / fire headquarters, and the town hall.• Implemented, and maintained IT security and implementation standards across a 1600 user/asset network • Designed a secure network and server structure for the newly constructed town hall and its 20+ external connections• Supervised staff of 2-3 with a common goal to provide excellent customer service and minimal network downtime• Performed initial steps of the PCI-DSS and ISO requirements to ensure security across all financial service points• Finalized the separation of operational technology from information technology systems to ensure CJIS compliance• Installed, configured, and maintained network security solutions throughout the Town of Mount Pleasant’s network• Monitored, processed, and resolved network outages, trouble ticket status, and performed maintenance actions• Reported to the town’s CFO infrastructure life-cycle progress, project requirements, and budget / financial status• Implementation of new servers, network infrastructure, client endpoints, POS systems, and application services

Randolph Afb, Tx, Us

Multiple roles throughout military service including, helpdesk services, communications security, cryptography, application deployment, network management, and systems administration.• System Administration via Microsoft Active Directory, SMS, MS Exchange, User Manager, and Novell• Coordinated system maintenance windows, presented project status updates, and reported on outages• Collected and reported network operational performance metrics, performance trends, and recommended changes• Creation and maintenance of standard desktop images with zero vulnerabilities ensuring a secure baseline• Managed Symantec Anti-Virus servers, endpoint security, and reported/repaired issues identified• Developed network wide security policies while providing educational training of the security principles• Re-Keyed, configured, and reset classified cryptographic equipment throughout multiple AF bases• Managed 28 servers and implemented system updates via SMS to provide proactive maintenance on all systems• Earned an Honorable Discharge and received an Air Force Achievement Medal for leadership and service

Bachelor'S Degree, Management Information Systems

Associate Of Science (A.S.), Information Systems Management