Anthony Schaeffer personal email
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Anthony Schaeffer is a Desktop Analyst II, End User Computing II, Service Desk Analyst II. Lead for Windows Migrations and Refresh Projects at 7-11 Corporate. He possess expertise in a+ certified, mcitp, mcsa, active directory, windows server and 22 more skills. Colleagues describe him as "I enthusiastically recommend Anthony for his exemplary performance in desktop support. Working with him was consistently delightful as he not only addressed my issues promptly but did so with a level of customer service that exceeded expectations. Anthony's efficiency, coupled with his positive and professional approach, sets him apart and makes him a valuable asset to any team or organization.", "I had the pleasure to work with Anthony for about a year, during this time he demonstrated as being very knowlegable of the task assigned to him and professional in his interface with clients and business management. He was the technical "go-to" person for the team he worked with. I highly recommend him and would work with him again, if given the chance.", and "Anthony worked on a number of projects I was stakeholder for during my years at Conifer Health Solutions. He is discerning and dedicated, and I have great confidence in his ability to come into any challenge and meet it, including "soft touch" situations with non-IT savvy teams."
7-11 Corporate
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7-11 Corporate - Kelly Mitchell Staffing7-11 Corporate Apr 2024 - PresentENT-Desktop Support Analyst II. Contract set to expire on Oct 04, 2024. Break/Fix analyst for Dell, HP and Lenovo clients. Onboarding new users Refreshes, Shipping and receiving of laptops. One Drive migrations. Migrated users from Pulse to Global Protect VPN. Autopilot using Intune for newer devices and SCCM imaging for older models. SCCM for on premise devices and for Software Center. Service Now
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Amdocs - Kelly Mitchell StaffingAmdocs Aug 2023 - Nov 2023Chesterfield, Mo, UsENT-Desktop Support refresh project. Contract only position - no conversion. SCCM PXE imaging of Windows 10 and 11 clients. Break/Fix walk-ins. Shipping and inventory for affected machines. One Drive migrations Service Now -
Ent-Desktop Integration-Spcl • ItNational General Insurance Co. Pjsc Mar 2022 - May 2023o Supported 10,000+ users nationwide utilizing Beyond trusto Consistently averaged over 100 incident closures per month o Supported Windows 10 and Citrix Users with WYSE thin clientso Citrix Director and WMS Administrative dutieso SCCM, Microsoft Intune, Autopiloto 2nd level Desktop support role - Break fix teamo Laps utility to access devices using local passwords - Users did not have any admin privilegeso Cisco and PA VPN clients
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Service Desk Analyst Remote Contractor - Temporary Covid WorkTriumph Aerospace Aug 2021 - Feb 2022This position was contracted though Chipton Rosso Provide technical support for over 10,000 userso Remote support utilizing Bomgaro Active Directory, Digital Persona MFA, Bitlocker and Office365 support o Android and iPhone support utilizing Mobile Iron
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Desktop Support Specialist / Infrastructure Design Senior AssociateNttdata Employee, Contracted To Conifer Medical Services Under The Tenet Umbrella. Aug 2019 - Jul 2021o Consolidated specific offices and converted /trained others to paperless home userso Migrated data over the internet using PowerShell and Batch scripts o Worked with IS to create new processes and provision IPs for remote printingo Imaged machines utilizing KACE and Windows 10o Remote support utilizing LogMeIn rescue and VNC Connecto Attend daily meetings with IS Managers and stakeholders concerning the consolidation of several offices nationwide. This included strategies for server applications and converting office users to paperless remote users
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Desktop Support SpecialistUspi, Inc. Under The Tenet Umbrella. Mar 2019 - Jul 2019o Refreshed the accounting department with new hardware and softwareo Configured Medical applications to work in their environmento Installed and configured various applications for end userso Utilized USMT and Altiris for imaging and migration
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Noc AnalystMasergy Mar 2018 - Aug 2018Plano, Tx, Uso While here, I worked with Cisco and Alcatel routers, Fortinet firewalls and other various managed switcheso Triaged outages and contacted partners for resolutiono Troubleshot TDM and Ethernet hard down issues with most all major carrierso Troubleshoot MPLS and BGP peering issues with many large enterprise customerso Configured and troubleshot router, switch and firewall issues -
End User Computer Analyst IiWorldventures Jul 2015 - Mar 2018Plano, Tx, Uso Troubleshot Dell hardware, Cisco IP phones, Xerox printers and miscellaneous software in a Wintel environmento Installed, configured and customized MDT, Windows deployment server and later SCCMo Created and maintained Windows imageso Supported large groups of remote users using VPN, Logmein and other remote utilitieso Automated many onboarding processes utilizing PowerShello Utilized the Service Now ticketing systemo Supported the Skype for Business application, Polycom phones and Cisco IP phones. o Utilized CUCM for configuration and management of Cisco IP phoneso Light troubleshooting of Citrix issues utilizing Citrix Directoro Two factor authentication and Identity management utilizing OKTA -
Dedicated Engineer - Desktop Support Specialist IiHewlett-Packard Mar 2011 - Jun 2015Houston, Texas, Uso Walk- in Center Support technical lead for Ericsson’s Richardson location. Lead for Windows migration and refresh projects at Ericsson’s Plano facilities.o Created processes for data transfer and application installations. Local and remote serviceso Utilized the HP asset manager and the Remedy ticketing systemo Diagnosed and resolved HP hardware, network connections, browser issues, application and HP network printer issues in a Wintel environmento Earned solid reputation for resolving complex issues and provided exceptional customer service o Demonstrated exceptional skills in professionalism, leadership and responsiveness across a wide variety of areas -
Desktop SupportAmerisourcebergen Nov 2007 - Jan 2010Conshohocken, Pa, UsProvided second level desktop support for global IT infrastructure supporting many employees throughout the U.S and overseas. Troubleshoot hardware, software and connectivity issues in a Windows environment. • Achieved the highest levels of productivity handling over 20 escalated tickets per week.• Successfully implemented an RSA migration project for over 850 users.• Provided special assistance to key departments including Executive and Developer support. • Trained Helpdesk/Desktop employees on SecureID implementation and many new processes.
Anthony Schaeffer Skills
Anthony Schaeffer Education Details
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Santa Monica CollegeComputer And Information Sciences And Support Services -
Ventura High School
Frequently Asked Questions about Anthony Schaeffer
What company does Anthony Schaeffer work for?
Anthony Schaeffer works for 7-11 Corporate
What is Anthony Schaeffer's role at the current company?
Anthony Schaeffer's current role is Desktop Analyst II, End User Computing II, Service Desk Analyst II. Lead for Windows Migrations and Refresh Projects.
What is Anthony Schaeffer's email address?
Anthony Schaeffer's email address is to****@****hoo.com
What schools did Anthony Schaeffer attend?
Anthony Schaeffer attended Santa Monica College, Ventura High School.
What skills is Anthony Schaeffer known for?
Anthony Schaeffer has skills like A+ Certified, Mcitp, Mcsa, Active Directory, Windows Server, Dns, Vpn, Technical Support, Network Administration, Hardware, Tcp/ip, Troubleshooting.
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