Process and enter all customer orders into database and provide proactive customer service for all accounts, directly resulting in an additional $250k in parts/services during tenure.• Spearheaded the streamline process of communication from verbal/written to electronic, resulting in department turnaround time from 48 hours to 2 hours response.• Facilitate schedules and logistics for two dozen direct report, ensuring timely delivery and set up.• Develop and implement glossary guide for department wide use within company.• Train and develop others on seamless SAP and vendor relations.• Initiate, coordinate, and enforce optimal operational and policies and procedures.• Delegate verification of all inventory loads against Bills of Lading.

• Organized and maintain vehicle inventory in accordance with BMW and Sonic Playbook Vehicle.• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.• Solved problems timely and effectively, ensuring customer satisfaction.

• Helped customers complete purchases, locate items and join reward programs.• Offered each customer top-notch, personal service to boost sales and customer satisfaction.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Field Representative, 07/2009 to 05/2010Compact Power Inc – Woodstock, GA• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Established and optimized schedules to keep coverage and service in line with forecasted demands.• Connected with customers to assess satisfaction and resolve service issues.• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.