Anthony Schiavone Email & Phone Number

West Chester, Pennsylvania, United States

Provided 24x7 operational monitoring,1st/2nd-level troubleshooting, and resolution coordination for organization's global technical infrastructure, including mainframes, servers, and networks, to maintain reliable technical infrastructure that served client community.• Developed One Note support documentation for daily job responsibilities, which was mirrored across shifts, providing uniformed approach for enhancing operators understanding of various digital environments and workflows.• Improved system and network management by assisting in development and enforcement processes, including documentation for manual ticket coordination between ServiceNow and Dynatrace, streamlining monitoring and reducing mean-time-of-response to emergency alerts. • Performed as lead operator, directing Operation Department’s contribution towards massive, multi-department Next Generation Data Center (NGDC): Production Migration Project, resulting in faster processing times and more efficient networking capability. • Collaborated with and trained multiple junior coworkers, ensuring retention and proper execution of departmental standard operating procedures (SOPs), SLAs, and KPIs.

Middletown, Delaware, United States

Worked in highly productive and metrics-driven atmosphere where every employee was rated and scored against productivity standard. Received and scanned inventory across warehouse. Verified computerized inventory records matched actual inventory to maintain Quality Assurance (QA). • Created essential documentation, guaranteeing proper delivery while adhering to clients’ SLAs.• Exceeded company standard performance objectives with consistent average of at least 50% higher than expected rate of stowing ~500 items per hour.• Awarded ‘Employee of the Month’ 2x during tenure for consistent high-level performance. • Recognized for ‘Perfect Attendance’ for best attendance in the workplace every year of tenure.• Maintained high rate of productivity, consistently scoring in top 15% for item scan-rate efficiency scores out of 2.5K employees.• Acquired cross-training in following areas: Inventory Control Quality Assurance (ICQA), Less Thank Truck Load (LTL) packing and shipment, HAZMAT and jam clearance training, and outbound shipping, enabling management to provide optimal coverage where needed, contributing towards consistent overall efficiency.

Irving, Texas, United States

Enrolled patients in pharmaceutical company AstraZeneca's Prescription Savings Program and coordinated drug shipments. Contributed data input into Salesforce to compile and maintain vital customer information. Utilized customer service abilities and in-depth system knowledge to assist clinical operations. • Responded promptly to telephone calls and concerns from patients and healthcare providers, upholding company SLA of less than 10-minute wait times on hold.• Maintained confidentiality according to national HIPAA guidelines by utilizing variety of software programs to access patient information. • Verified benefits for appeals, submitting findings and referring eligible patients to financial assistance programs, including alternative funding sources for medications, resulting in customer savings and increased reimbursements. • Ranked as top performer in online training class of over 30 contract candidates, obtaining 2nd highest achievement score.• Coordinated and assisted trainees, small groups, and classes, resulting in 40% increased pass rate in onboarding skills assessments for new hires.

Philadelphia, Pennsylvania, United States

Utilized medical imaging technology to perform, examine, monitor, and explain diagnostic test methods and safety measures to patients. Demonstrated knowledge of diagnostic and therapeutic studies as well as nuclear pharmacology, during patient testing. • Administered and recorded radioisotope dosages in accordance with established departmental protocol and radiation safety guidelines, ensuring health and safety of patients. • Maintained nuclear medicine imaging equipment and performed camera quality control, increasing equipment viability.• Ensured security of sensitive health information in patient charts by completing and retaining clinical documents in accordance with national HIPAA privacy rules. • Represented Nuclear Medicine Department in hospital-wide patient feedback initiative, "Operation Recommend Your Hospital," in which collaboration with Step-Down Unit earned "most improved patient satisfaction scores" for 2 consecutive years across entire hospital.