I am an experienced Customer Support Specialist with over 10 years of expertise in Technical Support, Email Hosting, CRM systems, and Direct Sales. My passion lies in delivering high-quality customer experiences, troubleshooting complex technical issues, and ensuring client satisfaction in every interaction. I have extensive experience with Microsoft 365, SaaS platforms, and domain management.My skills were honed during my time at Microsoft, where I engaged directly with business clients, leveraging technical expertise in Microsoft 365 and Azure, and utilizing sales strategies to build strong relationships and personalized solutions. Through direct sales leadership, I developed a keen understanding of customer needs and how to exceed expectations. Continuous self-development in areas such as customer relationship management (CRM), problem-solving, and adaptability has been a cornerstone of my growth, enabling me to thrive in fast-paced environments.Throughout my career, I have consistently maintained high customer satisfaction (CSAT) ratings, often exceeding 95%, while surpassing core metrics in both customer support and sales. My ability to bridge the gap between customer needs and technical solutions has resulted in increased sales conversions, efficient issue resolution, and long-term client loyalty.I believe in the power of continuous learning. Currently, I am enhancing my skill set by taking learnings/courses in Modern Work, Customer Success, ZenDesk, and SalesForce, positioning myself to better serve customers and stay at the forefront of modern customer support tools like ticketing systems and CRM software.